Administrative Assistant / Front Desk
Kids First Services
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Coordinate
and manage client intake processes, ensuring all documentation and client
information is accurately recorded.
- Determine
client service eligibility and communicate the next steps clearly and
professionally.
- Serve as
the point of contact for referral sources, managing intake communications
and follow-up.
- Administer
client onboarding through the client portal and manage their journey with
our services.
- Collaborate
with ABA Scheduling, Authorizations, and Client Coordination teams to
ensure smooth client transitions.
- Maintain
and improve intake documentation and templates for streamlined processes.
Success Measurements
- 30 Days: Learn
intake procedures, understand the onboarding journey, and begin
facilitating intakes.
- 60 Days: Manage an
intake caseload, develop email templates, and successfully navigate
internal systems.
- 90 Days: Conduct
process reviews, propose improvements, and create a client orientation
presentation.
- 1 Year: Increase
client intakes by 25%, reduce lost leads in Stage 1, and develop a
community outreach program.
Requirements
- Healthcare
Intake experience-required
- ABA
experience- A plus
- Central
Reach experience- required
- Strong
organizational skills and attention to detail.
- Excellent
verbal and written communication skills.
- Ability to
multi-task and manage deadlines effectively.
- Customer
service orientation with strong problem-solving skills.
- Proficiency
in using software tools like Central Reach, GSuite, and DocuSign.
- Must demonstrate
traits of professionalism, timeliness, and a "Can Do" attitude.
Perks & Benefits
- Comprehensive
health benefits, including medical, dental, and vision coverage.
- 15 days of
Paid Time Off (PTO), allowing flexibility for personal and family needs.
- 10 floating
holidays annually.
- Opportunity
to work in a hybrid model (4 days in-office, 1 day from home), providing
flexibility and balance.
- Career growth opportunities within a rapidly expanding organization.
Job Overview
Posted Date: 07 Mar 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Kids First Services
Name: Kids First Services
Web: https://www.kidsfirstservices.com/