Customer Service Representative (Buffalo, NY)
Maximus Services, LLC
Buffalo New York
Salary: Neg Per Hour
Essential Duties and Responsibilities
- Foster strong customer relationships, monitoring their
engagement and progress.
- Collaborate regularly with customers to attain program
goals and sustain eligibility for services.
- Conduct workshops and deliver various training services
to customers.
- Demonstrate substantial program knowledge, assisting
customers through multiple phases of the application process, from
enrollment to benefit allocation.
- Aid customers in accessing services aligning with
program objectives, including educational/vocational training, medical
support, childcare, transportation, mental health services, legal aid, and
related needs.
- Follow up with customers to ensure their needs are met
and address any queries or concerns.
- Collaborate with team members, providing expertise and
assistance in resolving participant issues.
- Maintain accurate and timely case notes for all
customer interactions and document related activities.
- Share updates on outreach and engagement efforts with
project staff.
- Report identified barriers hindering customer
engagement with the Provider to project staff.
- Conduct face-to-face and/or virtual (telephonic)
outreach and enrollment services, including education on managed care
options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment
process
- Interface and maintain professional and positive
relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible
consumers complete their Medicaid application
- Assist Call Center Operations and other departments as
determined by project management to meet business needs
- Regular member of a processing unit within the Outreach
department: EEU, Data Entry and Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active
certification
- Conduct Certified Application Counselor (CAC) tasks in
select counties
- Maintain updated knowledge of the New York Medicaid
Choice Project
- Meet all standards established for this position as
outlined in the corresponding annual performance criteria and bonus
template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 0-6 months of
relevant professional experience required, or equivalent combination of
education and experience.
- Prior work experience in customer service, data entry
and or data processing
- Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred Qualifications
- College degree or equivalent
- Experience with the Medicaid program or within a
HIPAA-regulated environment
- Intermediate to advanced computer skills
- 2+ years of experience in customer service or related position
Job Overview
Posted Date: 18 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Maximus Services, LLC
Name: Maximus Services, LLC
Web: https://maximus.com/