Child Care Client Services Manager, Inside Sales
BrightPath Kids USA
Niagara Falls New York
Salary: Neg Per Hour
Key Responsibilities:
1. Leadership &
Team Management
- Supervise and support a team of Enrollment Coordinators
working directly with U.S. centers(schools).
- Provide coaching, training, and performance management
to ensure team success and alignment with company goals.
- Foster collaboration and communication across
departments to ensure cohesive enrollment strategies.
2. Sales Integration
of Newly Acquired Centers
- Manage the sales integration process for newly acquired
child care organizations.
- Collaborate with operations and center teams to
identify opportunities and align on enrollment goals, processes, and sales
strategies.
- Train and support newly integrated centers on
enrollment best practices and systems.
3. Sales Operations
- Manage enrollment-related programs and identify growth
opportunities.
- Optimize enrollment workflows and processes to ensure efficiency
and consistency across all U.S. centers.
- Analyze sales data to evaluate performance and
recommend improvements.
- Manage referral programs and other sales initiatives to
increase enrollments and family engagement.
- Evaluate program success and implement enhancements to
improve outcomes.
- Work with centers to ensure consistent execution of
programs and initiatives.
4. Enrollment
Campaigns
- Track campaign performance and support centers as
needed to maximize effectiveness.
5. Reporting &
Analysis
- Track key performance indicators (KPIs), including
enrollment numbers, conversions, and campaign/program effectiveness.
- Generate and present reports, to support strategies to improve performance.
Qualifications:
- 5+ years of experience in sales, enrollment, or
customer service, preferably in the child care or education sector.
- Leadership experience managing teams and driving
results.
- Strong analytical skills and proficiency in using data
to make informed decisions.
- Excellent organizational, communication, and
interpersonal skills.
- Proficiency in CRM systems (e.g., HubSpot, Salesforce)
and sales tools.
Skills &
Competencies:
- Leadership and team-building skills across multiple
locations.
- Strategic planning and execution of sales programs.
- Strong project management and problem-solving skills.
- Customer-focused approach with a passion for delivering
excellent service.
- Adaptability and ability to thrive in a dynamic environment.
Job Overview
Posted Date: 18 Feb 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
BrightPath Kids USA
Name: BrightPath Kids USA
Web: https://brightpathkids.com/