Wood Department Manager
Floor & Decor
Buffalo New York
Salary: Neg Per Hour
MAJOR RESPONSIBILITIES
Customer Service
- Drive, teach and adhere to the P’s of retail to include
but are not limited to People, Product, Price, Purchasing, Position,
Presentation, Promotion and Pro Services
- Engage customers and provide a quality shopping
experience, and ensure store associates provide quality customer service
- Strategically merchandize and utilize the company
guidelines to outline merchandising practices.
- Ensure store presentation standards are achieved and
maintained. Guarantee safety and security of customers and employees by
following established guidelines and procedures regarding loss prevention
and risk management.
- Assist the Chief Executive Merchant in supporting,
modeling, and enhancing seamless customer service focus by creating an
environment that is friendly, helpful, knowledgeable and quick for
customers and co-workers.
- Work as KCM or Manager on Duty as required
Administrative
- Conduct weekly competitive shops.
- Communicate pricing and/or inventory issues to the
senior team.
- Analyze and work all business reports in order to be in
the best merchandising, in-stock and pricing position. Reports include but
are not limited to the following:
Profit Los statements (P&L)
Category Performance Report (CPR)
Business Analysis Tool Report (BAT)
Store Purchase Order Analysis Report (STPOA)
Store Price Change Report (STPRC) - Utilize computer and point of sale systems to maintain
accurate inventory, cycle counts, and profit and loss management,
including shipping and receiving of inventory.
- Ensure brand standards and operating standards meet or
exceed expectations to support brand consistency.
- Interface with corporate headquarters employees.
Supervisory
- Ensure maximum scheduling coverage during peak traffic
periods.
- Review and assess the performance of associates on a
timely basis.
- Train, develop, supervise and define workload of store
associates as appropriate.
- Monitor associate retention and career development, and
communicate improvement efforts to Chief Executive Merchant.
- Address and document unsatisfactory performance and
policy violations of associates through administration of disciplinary
action and performance counseling.
- Ensure compliance to scheduling, hiring, payroll and
business planning processes.
- Monitor, maintain and follow company policies; support
company expectations and systems.
- Perform additional managerial duties as necessary.
Store Operations
- Assist the Chief Executive Merchant in handling store
level human resources or loss prevention issues as necessary.
- Available to open and/or close the store in an
effective manner.
MINIMUM ELIGIBILITY REQUIREMENTS
- Three to five years retail management experience and
proven ability direct operations.
- Ability to perform in a high volume, highly complex
location.
- Ability to demonstrate initiative and be a
self-starter.
- Demonstrated proficiency in recruiting, hiring, and
training associates.
- Excellent communication, interpersonal and analytical
skills.
- Ability to exercise independent discretion and judgment
in managing a fast-paced environment adapting to change with a sense of
urgency.
- Demonstrated ability to increase the company’s overall
market share.
- Must possess excellent customer service skills and work well under pressure
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Job Overview
Posted Date: 11 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Floor & Decor
Name: Floor & Decor
Web: https://www.flooranddecor.com/