Customer Experience Representative
Sonwil Transportation
Buffalo New York
Salary: Neg Per Hour
RESUME SUBMISSION
REQUIRED – PLEASE EMAIL logisticscareers@sonwil.com
Duties and Responsibilities
- Act as the main point of contact for customers in all
stages of a shipment
- Act as a point of contact regarding customer issues to
internal stakeholders including the procurement, sales, and accounting
departments
- Develop efficient working relationships with Sonwil
Transportation, and logistics partner facilities to optimize scheduling
and quickly resolve issues
- Maintain strong relationships with current and
prospective shippers
- Manage relationships with internal stakeholders,
including other departments and divisions, to provide a seamless customer
experience
- Proactively identify problems and implement effective
solutions
- Provide exemplary customer service assistance through
telephone and email interactions by solving customer concerns
- Manage successful end-to-end operational flow of loads
including customer order processing, appointment scheduling and portal
updates
- Ensure accurate and timely order and data entry
- Generate and evaluate reports, as needed
- Other duties as assigned
Job Requirements
Qualifications
- High school diploma or GED
- High level multi-tasking ability with strong
organizational skills
- Enthusiasm and high energy
- "People person," friendly, outgoing, and
confidence is a must
- Willingness to work in a team environment, but able to
conduct themselves and their work independently
- Transportation or Logistics background a plus but not
required
- A Continuous Improvement mindset
Safety Requirements
- Must be able to work in an office setting
Physical Requirements
- This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE: The physical requirements are representative of those that
must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Job Overview
Posted Date: 11 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Have you grown tired of juggling different logistics service providers who can’t seem to grasp the importance you place on how your shipments are managed? When you choose to partner with Sonwil, you can rest with the peace-of-mind that we’ll offer expertise that exceeds your expectations. For more than 80 years, Sonwil has been a proven leader in the Supply Chain, Logistics, and Transportation space. We provide warehousing, fulfillment, full load trucking, drayage, intermodal, less-than-truckload, and parcel across North America to many Global 500 brands. At Sonwil we’re fixated on providing efficient, cost effective, and reliable solutions that solve our customers’ real-world supply chain challenges.
Name: Sonwil Transportation
Web: https://www.sonwillogistics.com/