Customer Service Representative (on-site)
API Heat Transfer
Buffalo New York
Salary: Neg Per Hour
What We Offer You:
- Opportunity to learn from and contribute to a premier,
global company
- Be part of leading-edge technology for the heat
transfer industry
- Ability to impact customers across multiple industries
- Full health & welfare benefits, 401(k), PTO, and
developmental opportunities!
What You Will Do:
The Customer
Service Representative provides the necessary customer service support
to both customers and sales representatives for aftermarket sales. This
includes but is not limited to quoting aftermarket spare parts and reviewing
and entering aftermarket spare parts orders. This is a great opportunity to
learn about and develop expertise in this product line by working directly with
customers, products, and pricing. Key responsibilities will include:
- Handle General Phone & E-Mail Inquiries regarding
orders from customers and sales representatives
- Quote Aftermarket Spare Parts (Gaskets, O-rings, Seals,
Standard Bonnets, Zinc Anodes, Tube Plugs, Separators, Plate Packs, etc)
including cross referencing current and old part numbers and obtaining
quotes from Vendors
- Review and accurately enter Aftermarket Spare Parts
Orders
- Assist with maintenance of Aftermarket Quote Log
- Review Spare Parts Orders for On Time Shipments &
Gross Margins and report findings/issues
What You Bring:
- Associates degree or equivalent industry experience
- At least two years of customer service experience in a
professional environment and/or manufacturing company preferred
- Experience in supporting internal and external
customers
- Heat exchange or mechanical knowledge highly desired!
Job Overview
Posted Date: 11 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
API Heat Transfer
Name: API Heat Transfer
Web: https://www.apiheattransfer.com/