Customer Service Representative (2 Years Office Experience Minimum)
First Healthcare Products
Buffalo New York
Salary: Neg Per Hour
Essential Functions:
Customer
Service Activities:
- Answer customer
phone calls and emails using the respective communication platforms.
- When required,
escalate customer issues to the appropriate party so as to provide a positive
and efficient solution.
- Conduct follow-up
communications to ensure customer satisfaction and resolve any ongoing
concerns.
Collaboration:
- Collaborate with the
Director of Operations to address and resolve customer inquiries related to
production, shipping, returns, product service.
- Collaborate with
Sales Team to address customer questions about product line.
- Provide feedback to
Customer Experience Manager to ensure First Healthcare Products is offering an
optimized experience to their customers.
Documentation
and Reporting:
- Maintain accurate
and organized records of customer interactions
- Consistently report
on specific metrics and trends, such as volume of customer inquires, type of
customer inquiries, average first response time.
Product
Knowledge
- Staying up to date
on company offerings to provide accurate assistance to guide customers through
technical or usage issues.
- Assisting customers
with placing, tracking, or modifying orders.
Continuous
Improvement:
- Contribute to
ongoing improvement initiatives by identifying areas for improvement in the
Customer Service process.
- Participate in
cross-functional teams to streamline Customer Service activities and enhance
overall customer experience.
- Other tasks and
responsibilities may be assigned as required.
Basic Skills:
- Attention to detail
and accuracy.
- Excellent
documentation and reporting skills.
- Effective
communication skills and the ability to work collaboratively.
- Empathetic and
patient in handling difficult customer interactions.
- Adaptable in
responding to varying customer needs.
- Problem-solving
abilities, especially related to resolving customer issues.
- Proficiency in time
management and multi-tasking to manage multiple quality activities
simultaneously.
Qualifications:
- High school diploma
or equivalent.
- Technical
certificate / degree preferred.
- Experience
communicating with customers effectively, both verbally and in writing.
- Prior customer
service experience preferred.
- Familiarity with
basic computer applications.
- Experience working
in a team-oriented environment.
Physical Requirements:
- The ability to sit
for extended periods while using a computer and phone to communicate with
customers.
- Proficiency in
typing and using a mouse to navigate software systems efficiently.
- Skill in using a keyboard and other office equipment to facilitate communication and data entry.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Overview
Posted Date: 11 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
First Healthcare Products
Name: First Healthcare Products
Web: https://firstproducts.com/