Call Center Representative
BetterSmile of Western NY, PLLC
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Answer
incoming calls promptly and professionally, utilizing excellent phone
etiquette.
- Provide
accurate information regarding services and products to patients.
- Analyze
customer needs and offer appropriate solutions or escalate issues as
necessary.
- Maintain
detailed records of customer interactions in our computerized system.
- Utilize
dental terminology when assisting patients in medical-related inquiries
(experience in a dental office is preferred).
- Collaborate
with team members to improve service delivery and client satisfaction.
- Follow
up on unresolved issues to ensure timely resolution.
Experience
- Previous
experience in a call center or customer service role is highly desirable.
- Familiarity
with dental terminology and practices is an advantage.
- Strong
computer skills with the ability to navigate multiple systems efficiently.
- Excellent
verbal communication skills with the ability to convey information clearly
and effectively.
- Bilingual or multilingual capabilities are preferred but not required; proficiency in English is essential.
Job Overview
Posted Date: 08 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Patients can get dentistry anywhere. At Better Smile of WNY, we want them to receive better dentistry. That means better dentists, better hygienists, better technology, better office staff, and a better experience for our patients and their families. For our employees [Dentists, Hygienists, Dental Assistants, Managers + Staff] it is also about their professionalism and rewarding them with a fantastic work environment and a successful, long-term career.
Name: BetterSmile of Western NY, PLLC
Web: www.bettersmileofwny.com