Member Service Representative
ymcabuffalo
Buffalo New York
Salary: Neg Per Hour
ESSENTIAL FUNCTIONS:
Member and Guest
Engagement:
- Greet
members, guests, and program participants in a friendly and professional
manner.
- Provide
accurate information about YMCA programs, services, schedules, and
membership options.
- Address
member inquiries, concerns, and feedback promptly and effectively.
Membership Sales and Retention:
- Assist
prospective members with tours, membership sign-ups, and orientations.
- Promote
membership benefits and programs to encourage participation and retention.
- Follow
up with new members to ensure a positive onboarding experience.
Administrative Support:
- Process
membership applications, program registrations, and payments accurately.
- Maintain
up-to-date and accurate records in the membership database.
- Generate
and distribute membership cards and other materials as needed.
Facility Control and Support:
- Maintains
facility control by scanning member key tags, maintaining sign-in sheets
and issuing equipment and/or keys.
- Monitor
the lobby and other public areas to ensure a clean, safe, and welcoming
environment.
- Enforce
YMCA policies and guidelines consistently and respectfully.
- Respond
to emergencies and assist with safety protocols as required.
Collaboration:
- Work
closely with other staff and departments to ensure seamless operations and
member satisfaction.
- Attend
staff meetings and training sessions to stay informed and enhance skills.
- Support YMCA events and activities as needed.
QUALIFICATIONS:
- High
school diploma or equivalent required; some college coursework preferred.
- Previous
customer service experience is highly desirable.
- Strong
interpersonal and communication skills.
- Proficiency
with computers and basic office software; familiarity with membership
management systems is a plus.
- Ability
to handle multiple tasks and work in a fast-paced environment.
- Commitment to providing exceptional service and promoting the YMCA’s mission and values.
Job Overview
Posted Date: 08 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.
Name: ymcabuffalo
Web: www.ymca.org