Customer Service Representative I
Onebridge Benefits Inc
Buffalo New York
Salary: Neg Per Hour
Your Opportunity with
Us:
Our Customer
Service Representative is part of our Customer Care Center and
has an integral role in providing excellent customer service to our
participants. This position may require flexibility in shift scheduling.
Multiple shifts may be open for this position start as early as 8:00am EST and
may end at 8:00pm EST.
A successful candidate
would be ready to embrace the following key responsibilities:
- Takes pride in providing each participant with a white
glove custom experience
- Timely resolve participant issues, complaints, and
inquiries
- Handle participant inbound and outbound calls by
listening to participant needs and providing supportive solutions, along
with capturing call log notes
- Inform clients and employers about upcoming changes or
situations that impact their accounts
- Develop a thorough understanding of the Company’s
products and solutions to be able to guide callers through
troubleshooting, navigating the company online portal and mobile
applications
- Communicate, coordinate and team with other departments
when needed to assist with solving participant issues
- Ability when the need arises to reprocess transactions
within the system while on the phone with a participant
- Process forms and adjustments as directed by the
participant
- Review and apply appropriate action to incoming
documents from participants and employer groups
- Help train new employees and thoroughly share our
internal customer service policies
- Analyze data, from reports and system information, to
identify and resolve errors prior to final substantiation
- Consistently maintain production standards based on
metrics and processing goals
- Meet or exceed quality standards for entered
information
A strong candidate
would have the following qualifications and skills:
- Completed High School Diploma or equivalent
- Six months of customer service experience in a
healthcare related or social services setting, or a combination of
experience preferred
- Excellent written and verbal communication skills
- Ability to listen to a customer issue with an approach
that de-escalates the situation
- High quality and accurate data entry skills
- Strong attention to detail and highly organized
- Individually driven as well as dedicated to working
collaboratively with the team
- Ability to meet all department goals to include
accuracy and productivity
- Strong analytical, problem-solving, and decision-making
skills
- Proficiency in Microsoft Office products
- Flexibility to work additional hours as needed
The OneBridge
Way: At OneBridge Benefits
we believe that company culture is paramount in creating enriching experiences.
We are grateful for how our culture has emerged over the past several years,
take a glimpse to see if it is a place where you could picture yourself
thriving.
- We are dedicated professionals who know and care about
each other like family (and some are)
- We are community builders and impact makers who
prioritize giving back through involvement with the various charities that
are important to our employees
- We have numerous benefits including downtown parking
made easy and FREE, just a quick walk to the office from a covered ramp
- Our dress is casual; welcoming of comfort that supports your business activities
Job Overview
Posted Date: 07 Feb 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Onebridge Benefits Inc
Name: Onebridge Benefits Inc
Web: https://onebridgebenefits.com/