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Customer Service Representative 1

Community Financial System, Inc.

Responsibilities

Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
Determine customer needs, explain and sell products and services
Participate in branch prospecting efforts
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
May provide back up to the teller line as needed
Ability to understand directions and adhere to established policy and procedures
Able to remain focused
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals

Qualifications

Education, Training and Requirements

High School Diploma or GED
Internal product and services knowledge
Accurate and proficient math skills
Professional and friendly interpersonal communications skills
Proficient computer skills
Clear thinking and ability to stay focused
Thorough knowledge of bank products and services
Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Two (2) years of bank and/or customer service normally required
All applicants must be 18 years of age or older

Job Overview

Posted Date: 07 Feb 2025

Location: Niagara Falls New York

Salary: Neg Per Hour

Company Information

Community Financial System, Inc.

Name: Community Financial System, Inc.

Web: https://cbna.com/

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