Call Center Sales & Customer Service Associate
Massage Envy
Niagara Falls New York
Salary: Neg Per Hour
Perks & Pay:
- Handle inbound client requests via voice and text
systems. Participate in periodic outbound calling campaigns to promote a
new service or winback past clients.
- Help match clients to the best service and service
provider to set the team up for success and the help to feel their best.
- Understand all the benefits of regular massage, skin
care and stretch.
- Establish relationships with members and guests to grow
and retain a client base.
- Connect clients with service enhancements that truly
offer them a customized experience and providing service providers with
additional tools to allow them to make the most out of the time in therapy
to help clients feel their best.
- Participate as a team member by providing feedback on
how we can do things more, different, better.
What We'll Accomplish Together
Day-to-Day:
- Provide outstanding customer service and help everyone
feel valued and understood
- Promote the value of Total Body Care by educating
clients on new and expanded services, selling the Massage Envy Wellness
Program, booking clients for future services, and encouraging homecare
retail purchases based on service provider recommendations
- Support clinic flow scheduling services, answering
phone calls, responding to emails, and addressing questions
- Placing outbound phone calls to members regarding
accounts, appointment openings and more.
- Placing outbound phone calls to guests, conducting
surveys regarding service experience and promoting membership benefits.
- Sending text alerts to members regarding open
appointments
- Help grow and retain a client base both in-person and
through phone/email outreach
Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:
- Benefits that help you take care of you including
company sponsored Health and Dental Insurance options, employee wellness
program provides you with access to FREE Telehealth services,
complimentary in clinic body and skin care services, generous service and
product discounts along with an Employee Assistance Program.
- A healthy compensation plan that rewards you for
focusing on people and building strong relationships to help them feel
their very best. Additional earnings potential with commissions associated
with service enhancements, advanced skin care bookings, service package
sales and direct ship product sales.
- A dynamic, energizing environment where you're
consistently challenged, never bored.
- Training to help you grow and refine your sales and
customer service skills.
What it Takes to Succeed
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous
call center or sales experience (preferred)
- Critical thinker with excellent computer skills and the
ability to multitask
- Have great people skills and can establish positive
relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Job Overview
Posted Date: 06 Feb 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Positivity and empathy are the cornerstones for every member and guest who walks through the door of a Massage Envy franchised location. Massage Envy strives to earn and to keep the trust of those served by delivering exceptional and memorable service.
Name: Massage Envy
Web: https://www.massageenvy.com/