Front Desk Associate
RPCI Oncology PC
Niagara Falls New York
Salary: Neg Per Hour
Responsibilities:
- Welcomes
visitors in a professional and friendly manner, determines nature of
business, and announces visitors to appropriate personnel
- Coordinates
and prepares patient’s appointments and itinerary
- Checks
insurance eligibility and verification on every patient
- Collect
and scan insurance and other required documents
- Checks
report to ensure coverage and proper co-pay collection
- Confirms
insurance eligibility and verification prior to scheduling new patient
appointments
- New
patient intake including entry into EMR
- Invites
every patient to join the patient portal and includes proper paperwork and
education to the patient
- Enters
data from source documents into computer following format displayed on
screen and enters necessary codes; compiles, sorts and verifies accuracy
of data to be entered; responds to inquiries regarding entered data and
makes corrections as necessary
- Answers
telephones, routes callers, takes messages and provides routine
information to callers
- Acts
as a liaison between patient and physician and other incoming Institute
and community calls
- Creates
reminder call and no-show report for Phone Tree
- Creates
and mails patient letters (no show and 3 call attempt)
- Provides
assistance to patients and family members; refers questions to the
appropriate personnel
- Maintains,
sorts, files, and obtains patient records, files and/or charts
- Retrieves
patient records, test results and/or charts from outside sources
- Coordinate’s
referrals, as directed, to providers outside of the practice
- Prepares
paperwork and patient records related to their area of responsibility
- Interact
with fellow workers in a way that promotes a respectful and cooperative
working environment
- Assists
nurses, physicians, and other clinical and/or medical personnel with
clerical support
- Accurately
and efficiently respond to tasks received from providers, other office
staff, and billing
- Utilize
spare time in work related activities which contribute to the clinic's
needs
- Must
adhere to policies, procedures and regulations as outlined in the office
policy and procedures manual
- Obtains
prior authorization for radiology when needed
Knowledge/Skills/Abilities:
- Knowledge
of medical terminology
- Exceptional
multi-tasking skills, organizational skills and superb attention to detail
- Ability
to maintain confidentiality of all medical, financial, and legal
information
- Communication
- listening, reading, verbal and written skills
- Attention
to Detail – thorough in completing work tasks
- Integrity
– Being honest and ethical
- Adaptability/Flexibility
– Being open to change (positive or negative) and to considerable variety
in the workplace
- Dependability
– Being reliable, responsible, and dependable, and fulfilling obligations
- Stress
Tolerance – Effectively managing a heavy workload; accepting criticism and
dealing calmly and effectively with high-stress situations
- Achievement
– Results-oriented, utilize strongest abilities
- Complex
problem solving – Identifying complex problems and reviewing related
information to develop and evaluate options and implement solutions
- Judgment
and decision-making – Considering the relative costs and benefits of
potential actions to choose the most appropriate one
- Time
management – Managing one’s own time and guiding the time of others
Education/Experience:
- Successful
completion of an accredited medical office assistant education program; or
- High
School diploma or G.E.D. and the equivalent of one (1) year of full-time
clinical or administrative health care experience; or
- High
School diploma or G.E.D. and the equivalent of six (6) months of full-time
RPCI Oncology, PC clinical or administrative health care experience.
- Must
have customer service experience in an office, preferably with patients
- Must have experience working in Windows and with MS Office software
Job Overview
Posted Date: 30 Jan 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Roswell Park Care Network (RPCI), proud partner of Roswell Park Cancer Institute in Buffalo, NY is a growing network of specialty care physician practices across NY and beyond caring for patients with cancer and other conditions close to home. We believe patients should have access to complete COMPREHENSIVE care no matter where you live. Our Roswell Park Care Network treats patients in over 18 locations including Depew, Orchard Park, Cheektowaga, Hamburg, Lockport, Niagara Falls, Middleport, Olean, Schenectady, Williamsville, Syracuse, Watertown to Jamestown. Our specialty team of Providers, APPs, RNs, MAs, LPNs, Front Desk, and more focus on Hematology, Oncology, Urology, ENT, Pulmonary, Dermatology and more.
Name: RPCI Oncology PC
Web: https://www.roswellpark.org/