Call Center Manager
Frank's Mr. Plumber
Buffalo New York
Salary: Neg Per Hour
Key Sub Tasks
- Manage
dispatch to ensure the right technicians are matched to every job.
- Author
and refine call scripts so they’re clear, compelling and result in more
appointments.
- Become
an expert of your market, know the customer needs and how best to engage
them.
- Monitor
performance of staff, review recorded calls and advise them on how to
promote sales.
- Formalize
a coaching and training platform that’s cost effective and measurable.
- Show
employees how their individual contributions matter to the company’s
success.
- Ensure
sufficient staffing to match the business demand and seasonal spikes.
Desired Skills and Experience
- Possess
the ability to inspire both personal and professional growth in our team
members.
- Ability
to provide unparalleled customer satisfaction.
- Ability
to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Job Overview
Posted Date: 23 Jan 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Frank's Mr. Plumber has been a Western New York business for over 30 years. We cover Tonawanda, Kenmore, Buffalo, Amherst, all the surrounding areas in Erie and Niagara County! Starting as a small, one-man landscaping service, our company has grown to over 150 employees. While our client base grew in Buffalo, we heard the same concerns over and over; everyone talked about plumbing and home drainage issues.
Name: Frank's Mr. Plumber
Web: https://www.callmrplumber.com/