Membership Sales Advisor
CATALYST FITNESSMAPLE RD
Niagara Falls New York
Salary: Neg Per Hour
Requirements:
- Enthusiastic,
energetic, personable and friendly disposition
- Motivated and
Goal-Oriented.
- Generate new
memberships through walk-in traffic, telephone inquiries, email leads, personal
and referral leads, corporate outreach, wellness fairs.
- Host events and workshops for in-club lead generation
- Must be willing to
work as part of a team.
- Must be willing to
work flexible hours, including evenings, weekends and holidays
- Must participate in
and follow all CDC and state mandated cleaning/sanitizing and PPE protocols.
- Maintain neat
appearance and wear clean proper uniform with nametag during your shift. It is
employee’s responsibility to maintain his/her uniform.
- Willingness to learn
successful techniques for onboarding new members.
- Personal passion for
healthy lifestyle and physical fitness.
Functional Computer
Skills.
- Active listening
skills to help understand customer goals.
- Maintain a high
engagement level.
- You will be expected to participate in all four daily
production huddles.
- Required to complete daily sales training on the
Catalyst Fitness LMS.
- You are directly responsible for the sales production for your club.
- Including Outbound Call Goal
- Membership Sales
Goal
- Outreach Goal
- Referral Goal
- Willingness to learn
and adhere to proper Catalyst Fitness Systems and Techniques.
- Move between all parts
of the gym to speak with employees and members, as well as assess the
appearance of the club. Maintain shift Zone assignments at required intervals.
- Be proactive and take
initiative.
- Organizational skills.
- Basic Math skills.
- Strong public
relations and communication skills.
- Safety Knowledge &
Training (American Red Cross First Aid, CPR, AED)
(PREFERRED)
Expectations:
- Works when scheduled
and adheres to our attendance policies.
- Greet each member and
guest promptly, enthusiastically, and with a smile.
- Says “Hello” to all
incoming guests and “Good-bye” to all outgoing guests.
- Provide control to the
front door area of the facility.
- Focus on membership
retention when presented with cancellation requests.
- Check each member into
the gym using proper check-in procedures.
- Monitor check-ins to
identify delinquent accounts, cancelled accounts, and correct members are
checking in. Contact management with any issues.
- Register all guests
into the gym using proper registration procedure: Guest Courtesy Card and
identification.
- Ensure that guests and
appointments are assisted by a Fitness Activator in a prompt, professional
manner.
- Prepare, promote, and
serve shakes and drinks. Engage customers and anticipate their needs.
- Process retail and
concession sales.
- Answer phone by the
third ring in a professional and courteous manner and use proper phone greeting
techniques and scripts.
- Address caller
inquiries via phone.
- Register all telephone
inquiries in the TI log in the Master Production Log.
- Respond immediately to
member concerns.
- Make appropriate phone
calls as directed.
- Clean and maintain
front desk and shake bar area.
- Walk the floor to make
sure all member rules are being followed and shift zone scheduled assignments
are completed per the assigned schedule.
- Follow proper opening
and closing procedures.
- Notify management of
gym incidents that require incident reports.
- Retain members through
follow-up calls, in house visibility and assistance, utilizing club membership
management software.
- Knowledge of all club
equipment for: instructing patrons on effective workout methods; club rules,
general maintenance of machines, and knowledge and experience of all group
exercise classes.
- Assist cleaning team
by helping with facility cleanliness including locker rooms and workout floor,
offices and front desk cleaning per shift zone scheduled assignments.
- Assist General Manager
with membership concerns: late and service fee questions, contract issues,
general club issues, keeping positive energy within member base.
- Help generate non-dues
revenue through scheduling PT appointments for new and current members,
offering our shake bar amenities to reward current members, introducing members
to group exercise classes.
- Assists with operations of the club.
Perks & Benefits
for this position include:
- Fun work environment
- Free gym membership
- Performance-based and commission based compensation
- Professional development
- Opportunity for advancement
- Full-time employees are offered additional benefits such as Medical, Dental, Vision & Life, PTO. Eligible for 401K after 1 year of employment.
Job Overview
Posted Date: 18 Jan 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
CATALYST FITNESSMAPLE RD
Name: CATALYST FITNESSMAPLE RD
Web: https://www.catalystfitnessbuffalo.com/