Customs Brokerage Manager
Noatum
Buffalo New York
Salary: Neg Per Hour
Duties and
Responsibilities
- Oversee customs brokerage team in performing all
assigned customs and compliance functions.
- Manages direct staff. Fosters a participative work
environment. Serves as mentor and role model for department personnel.
Completes performance reviews for assigned staff, ensuring timely and
accurate performance feedback is received on a regular basis. Facilitates
development and training activities for assigned staff, encouraging
continuous learning and performance improvement. Interviews, hires, and
maintains appropriate staffing levels. Manages the performance of the
organization/department.
- Develop goals and objectives of the
department/organization to align with the vision. Monitor the department’s
effectiveness, ensuring customer needs and expectations are consistently
met. Manage the department within budget.
- Coordinate and lead team meetings disseminating company
information, objectives, and client news to the team.
- Manage selected key accounts based upon size and
complexity of requirements.
- Oversee, monitor, and actively manage key metrics and
client margin factor while ensuring value proposition is being maintained.
Target key accounts that need improvement and drive/facilitate improvement
actions. Determine strategy to drive increased margin and minimize
problems and issues with the account.
- Maintain client business review schedule and client
continuous improvement efforts. Prepare and participate in either if
required. Support Noatum Logistics continuous improvement efforts for
internal processes and methodologies.
- Develop and implement standard operational processes to
ensure high quality services for customers. Document processes and
leverage training resources to institutionalize best practices. Perform
regular evaluations of results accomplished.
- Responsible for administration and guidance on U.S.
customs regulations, processes, and company policies for the region’s
import department, including performance metrics.
- Assist with classification of merchandise, harmonized
tariff research, binding rulings, protests, and duty rates as needed.
- Assist with other government agency clearances.
- Maintain recordkeeping standards according to U.S.
customs regulations.
- Prepare and submit documents to U.S. Customs as well as
other government agencies in accordance with company policy.
- Supervise the timely and accurate processing of ABI
statements.
- Assist in setting up new customs brokerage accounts to
ensure all system functionality is available for ultimate compliance and
processing efficiencies.
- Maintain a high level of communication, both written
and verbal, with clients and U.S. Customs.
- Support the sales process to secure new business as
well as maintain/grow our current base of accounts. Look for opportunities
to increase market share by offering enhanced compliance services.
- Audit regional files to ensure compliance with company
and regulatory policies.
- Provide regional support on post entry processing.
- Ensure that all direct reports receive training in
import procedures.
- Provide management oversight/employee supervision in a
multiple branch/employee environment.
Minimum requirements
- College degree in related field or equivalent
combination of experience and education.
- 5-7 years of experience in U.S. customs brokerage or
related experience in international trade, import operations, customs
brokerage, and U.S. customs law.
- 3-5 years of demonstrated leadership and management
skills.
- U.S. Customs Broker License.
- Certified Customs Specialist certification (CCS).
- Knowledge in U.S. customs and international trade, with
a basic understanding of customs valuation, classification, compliance/audit,
and trade programs.
- Ability to effectively resolve customer complaints and
problems and restore or maintain business.
- Strong customer relations ability with analytical and
technical skills that can be utilized to produce creative ideas and
solutions.
- Excellent interpersonal, communication and presentation
skills (written and verbal).
- Client service and team orientation, initiative,
responsiveness.
- Successful negotiation skills.
- Organizational and management experience, including
process improvement techniques.
- Analytical, business planning and problem-solving
skills, including ability to develop trend analyses and build baseline of
information with respect to the clients’ activity.
- Ability to present client business review information
through on-site meetings and formal presentations.
- Competency in PC, spreadsheets, and database
applications (including Microsoft Office Suite)
- Knowledge and experience in customs entry software.
Preferred
Qualifications
- CargoWise platform experience
Physical Requirements
- The job is performed indoors in a traditional office
setting. Activities include extended periods of sitting while working at a
computer and occasional fast-paced operations and events.
- The employee is occasionally required to stand, walk,
sit, and reach with hands and arms.
- Specific vision abilities required by this position
include close vision, distance vision, and the ability to adjust focus.
- Ability to communicate orally with customers, vendors,
management, and co-workers. Regular use of the telephone, virtual
meetings, and e-mail for communication. Hearing, vision, and speaking
within normal ranges are essential for normal conversations, to receive
ordinary information, and to prepare or inspect documents.
- Good manual dexterity for the use of common office
equipment such as computers, calculators, and copiers.
- While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.
Job Overview
Posted Date: 15 Jan 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
As an innovative logistics provider, we offer specific, integrated, complex and value-added solutions for our clients’ supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success. Our team of over 1,900 experienced professionals always puts our motto of “Excellence in Logistics Services” into practice by providing high quality services to our customers.
Name: Noatum
Web: https://www.noatumlogistics.com/