Niagara Hospitality
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Airbnb/Short term rental co-host, Remote & In person

Niagara Hospitality

Niagara Falls New York

Salary: Neg Per Hour



Duties and Responsibilities

  • Answer inbound calls and Emails from our guests/homeowners and provide them with friendly efficient solutions to any issues or requests they may have while in stay.
  • Liaise between guests, homeowners, and contractors to fix any home repairs that arise during or after the stay.
  • Collect detailed information from customers and the field to formulate a resolution response to issues within service delivery and cost guidelines.
  • Manage challenging communications with high-value customers (homeowners, guests, and travel agents) who are unsatisfied with our service, product or resolution offered.
  • Reporting any issues discovered during property inspections and forwarding to appropriate managers.
  • Regularly inspect properties after their assigned cleaning to ensure they are ready for incoming guests.
  • Perform some small or unskilled maintenance tasks, such as changing batteries or air filters, rolling trash canisters in/out from the street, tightening a screw on a towel holder, spreading salt on the ground prior to a frost, etc.
  • Work with your peers and management to drive organizational and process improvements throughout the business to prevent repeat issues from occurring.
  • Arrange to fulfill any or all guest requests before or during their stay

Qualifications and Experience

  • Must be a go getter and a self starter.
  • Must be able to lift 100lbs at certain points.
  • Attention to detail: As stated above, application MUST include a cover letter or other means of personal introduction with the word "cactus" to demonstrate ability to be detail oriented.
  • Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; fluency in written and spoken English is required.
  • Must be willing to use smartphone and/or other device and allow for GPS tracking while working.
  • An active listener who can think quickly and critically under pressure
  • Able to confidently solve complex problems, while maintaining customer satisfaction and controlling costs
  • Ability to calmly thrive under pressure, perform consistently and work with a sense of urgency
  • Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously
  • Possess the ability to deliver luxury hospitality services to all of our guests
  • Experience in home maintenance or property ownership
  • Must be resourceful and willing to pitch in wherever needed
  • Must be a self-starter, and able to recognize need before a task is assigned
  • Must be comfortable working in multiple locations, across multiple properties any given day.
  • Must have a valid US Driver's License and reliable vehicle.
  • Please note: Flexible availability is a MUST for this position. We operate on a rotating schedule, which includes a combination of day & night shifts, weekends and holidays
  • HOTEL EXPERIENCE A PLUS
  • MUST RESIDE IN THE BUFFALO/NIAGARA FALLS AREA

Schedule

  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekends as needed

Job Overview

Posted Date: 15 Jan 2025

Location: Niagara Falls New York

Salary: Neg Per Hour

Company Information

When you visit one of the most impressive places on Earth you want to be sure to have accommodations that live up to the occasion. Niagara Hospitality provides those visiting the Niagara Falls a wide range of vacation rentals suited for families and groups of all sizes, whether it be long term or short term. After a busy day exploring the Falls and the surrounding attractions, our spacious, renovated and comfortable rentals offer you all the amenities needed to make your trip a total success. All our house rentals are located on the US side of the Falls, which means that while being close to everything worth seeing, it remains more tranquil, less crowded and greener. Our spacious rentals ensure your stay will be both comfortable and affordable. Our hospitality will leave you just as speechless as the Falls themselves!

Name: Niagara Hospitality

Web: https://www.niagara-hospitality.com/

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