Customer Service Representative
HazMat Environmental Group
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Solicit and accept orders from customers
- Evaluate product compatibility and ensure safe handling
of product
- Make value decisions on which orders fit best within the
Hazmat’s asset network and prioritize accordingly based upon established
profit metrics
- Identify backhaul opportunities and collaborate with
planning to ensure effective utilization of resources
- Identify spot market opportunities and negotiate rates
to maximize profitability
- Develop productive customer relationships in order to
grow the business
- Identify new customers and sales contacts within their
defined product line
- Manage customer appointment times and equipment pools
in order to maximize resource efficiency relating directly to company
profitability
- Solicit targeted orders from customers and 3PL’s within
lanes specified by Planners
- Ensure that revenues are effectively captured and
billed among assigned customer base
- Maintain listing of lost/refused orders
- Track customer “Service Failures” and evaluate for
trends requiring root cause analysis and subsequent corrective action
- Maintain communications with customers regarding:
- Revisions to pick up or delivery schedules
- New rate requests Complaints
- Equipment needs and requirements
- Equipment availability
- Pickup/delivery information
- Schedule appointments for pickups and deliveries
- Add necessary accessorial charges on orders for billing
purposes
- Invoice all completed orders for dedicated accounts
- Collaborate with Sales Department to identify and
develop growth opportunities within their assigned region or customer base
- Clearly understand goals, policies and procedures of
the company
- Support the Accounting Department in billing disputes
and inquiries
- Provide administrative support as needed to other
Customer Service Representatives and departments
Requirements
- Must be able to learn and possess thorough
understanding of RCRA, DOT, and FMCSA regulations and demonstrate the
ability to interpret them
- Must gain a working knowledge of chemical compatibility
within their defined scope of accountability
- Knowledge of customer service principles and practices
- Understanding of relevant computer applications
- Adapt to customer’s software programs for load
acceptance and updates (Manhattan Associates, Bluejay software, EDI)
- Must be able to communicate effectively, verbally and
in writing
- Must be detail oriented and be able to prioritize tasks
- Must be able to take initiative in problem solving and
recognizing resources to aid in resolution
- Ability to adapt to a fast paced environment
- High school diploma or equivalent
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Overview
Posted Date: 14 Jan 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
HazMat Environmental Group
Name: HazMat Environmental Group
Web: https://www.hazmatinc.com/