Client Services Representative
Health System Services Ltd
Niagara Falls New York
Salary: Neg Per Hour
About the Positions
- Offer guidance and answer questions involving durable
medical equipment and related services.
- Interact with patient referral sources to ensure smooth
order fulfillment, including logistics, insurance verification, and
billing.
- Respond promptly to inbound customer communications,
resolving inquiries and keeping customers informed about order statuses.
- Process customer orders through various channels,
ensuring accuracy and completeness while managing inventory for
fulfillment.
- Initiate and oversee shipment logistics, providing
tracking information to customers.
- Issue return authorizations, manage returns, refunds,
or replacements, and maintain accurate transaction records.
- Conduct outbound calls to review client Electronic
Medical Records, updating recurring orders and ensuring insurance
documentation is in place.
- Build and maintain client relationships while
identifying new patient and insurance coverage opportunities.
- Assist in preparing quotes, product specifications, and
other administrative tasks as needed.
- Manage and update CRM systems to ensure accurate
records, and qualify leads to support sales efforts.
- Collaborate with team members across departments to
ensure proper patient care and insurance reimbursement.
- Coordinate care with physician offices, long-term care
facilities, and hospitals via phone, email, or in person.
- Educate referral sources on company products, services,
and insurance requirements.
- Process equipment and supply orders based on
physicians' orders, entering them into electronic medical records and
sales platforms.
- Educate patients on the use and troubleshooting of medical equipment and devices.
What We’re Looking For
- A kind and friendly attitude, with a proactive and
positive mindset.
- Energetic and driven, demonstrating a strong work
ethic.
- Highly organized with keen attention to detail.
- Professional, courteous, and able to communicate
effectively both verbally and in writing.
- Strong customer service skills, with the ability to
resolve issues and build relationships.
- A team player who collaborates effectively with colleagues across departments.
Qualifications for Success
- High School Diploma or GED required.
- Associates or Bachelor’s degree, preferred.
- Experience in the medical field, a plus.
- Background in customer service highly preferred.
- Knowledge of Medicare, Medicaid and third-party insurances, a plus.
✔️ Benefits
- Health, Dental, and Vision Insurance
- Short-Term and long-Term Disability options
- 401K with company match
- PTO, Vacation and paid Holidays
Job Overview
Posted Date: 14 Jan 2025
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Health System Services Ltd
Name: Health System Services Ltd
Web: https://healthsys.net