Patient Services Specialist (Medical Receptionist)
Planned Parenthood CWNY
Buffalo New York
Salary: Neg Per Hour
Essential Functions
- Greets
patients, visitors, and colleagues in a friendly, courteous, and
professional manner
- Operates
telephones efficiently by promptly answering, screening calls and
referring callers appropriately, and recording and delivering messages as
necessary
- Addresses
patient concerns in a prompt, courteous, confidential, and caring manner
- Maintains
a clean and organized work area, ensuring patient confidentiality
according to HIPAA compliance regulations
- Schedules,
confirms and reschedules patient appointments as needed in a timely,
efficient manner
- Verifies
and/or creates patient demographic and insurance information in the
Electronic Practice Management (EPM) system to assure timely and accurate
billing
- Verifies
and/or generates required consents in EPM such as, but not limited to,
Request for Medical Services and the Payment Arrangement – Insurance form
- Verifies
insurance eligibility and coverage prior to services being rendered
- Requests
photo identification and insurance information from patients in accordance
with our policy
- Interfaces
with Phreesia to check in and register patients
- Assesses
patients for their placement on a Discount Fee Schedule
- Requests
income information from patients by completing the appropriate
documentation
- Assesses
eligibility and screens patients for grants and other payment sources,
such as but not limited to: Medicaid Presumptive Eligibility for Pregnant
Women and the Family Planning Benefit Program
- Assists
patients with completion of insurance forms as necessary; assists in
obtaining necessary program eligibility documentation, if necessary
- Collects
payment and informs client of any outstanding financial responsibility
- Verifies
checks, credit cards, and debit cards, as outlined in procedures; provide
patient with a payment receipt
- Provides
emergency contraceptives and birth control to patients/people who walk in
for supply sales in accordance with company policy and procedure
- Reviews
charges for completeness and accuracy; enters client visit record (CVR)
data into EPM
- Follows
appropriate cash handling procedures
Education
- High
School Diploma or GED
Experience
- 1-3
years of experience in healthcare preferred; experience in customer
service desirable
Knowledge, Skills, & Abilities
- Must
be able to handle client information discreetly
- Must
be organized, able to prioritize tasks and handle multiple projects
- Must
have excellent customer service and communication skills and be
comfortable with multi-tasking
- Proficiency
in MS Office (Word, Excel, Email) is required with ability to work between
multiple computer screens
- Ability
to work independently
- Bilingual
would be beneficial
- Must
be able to work a flexible schedule with ability to travel to multiple
sites when needed
- Must
have reliable transportation and a valid NYS driver’s license not in
jeopardy of being revoked
- Planned
Parenthood seeks candidates who have experience delivering care in ways
that honor and respect LGBTQ communities
- Planned
Parenthood seeks candidates who have proficiency in one of the following
languages, including but not limited to: Spanish, Nepali, Arabic, and
Swahili
- A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Job Overview
Posted Date: 03 Jan 2025
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Planned Parenthood of Central and Western New York protects and provides health care and education that empowers individuals and families.
Name: Planned Parenthood CWNY
Web: https://www.plannedparenthood.org/