Airbnb/Short term rental co-host,
Niagara Hospitality
Niagara Falls New York
Salary: Neg Per Hour
Duties and Responsibilities
- Answer
inbound calls and Emails from our guests/homeowners and provide them with
friendly efficient solutions to any issues or requests they may have while
in stay.
- Liaise
between guests, homeowners, and contractors to fix any home repairs that
arise during or after the stay.
- Collect
detailed information from customers and the field to formulate a
resolution response to issues within service delivery and cost guidelines.
- Manage
challenging communications with high-value customers (homeowners, guests,
and travel agents) who are unsatisfied with our service, product or
resolution offered.
- Reporting
any issues discovered during property inspections and forwarding to
appropriate managers.
- Regularly
inspect properties after their assigned cleaning to ensure they are ready
for incoming guests.
- Perform
some small or unskilled maintenance tasks, such as changing batteries or
air filters, rolling trash canisters in/out from the street, tightening a
screw on a towel holder, spreading salt on the ground prior to a frost,
etc.
- Work
with your peers and management to drive organizational and process
improvements throughout the business to prevent repeat issues from
occurring.
- Arrange
to fulfill any or all guest requests before or during their stay
Qualifications and Experience
- Must
be a go getter and a self starter.
- Must
be able to lift 100lbs at certain points.
- Attention
to detail: As stated above, application MUST include a cover letter or
other means of personal introduction with the word "cactus" to
demonstrate ability to be detail oriented.
- Excellent
communication skills, with the ability to communicate difficult messages
clearly and empathetically; fluency in written and spoken English is
required.
- Must
be willing to use smartphone and/or other device and allow for GPS
tracking while working.
- An
active listener who can think quickly and critically under pressure
- Able
to confidently solve complex problems, while maintaining customer
satisfaction and controlling costs
- Ability
to calmly thrive under pressure, perform consistently and work with a
sense of urgency
- Superb
organization skills in order to prioritize and manage a large volume of
cases during peak periods, as well as work autonomously
- Possess
the ability to deliver luxury hospitality services to all of our guests
- Experience
in home maintenance or property ownership
- Must
be resourceful and willing to pitch in wherever needed
- Must
be a self-starter, and able to recognize need before a task is assigned
- Must
be comfortable working in multiple locations, across multiple properties
any given day.
- Must
have a valid US Driver's License and reliable vehicle.
- Please note: Flexible availability is a MUST for this position. We operate on a rotating schedule, which includes a combination of day & night shifts, weekends and holidays
Job Overview
Posted Date: 28 Dec 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
When you visit one of the most impressive places on Earth you want to be sure to have accommodations that live up to the occasion. Niagara Hospitality provides those visiting the Niagara Falls a wide range of vacation rentals suited for families and groups of all sizes, whether it be long term or short term. After a busy day exploring the Falls and the surrounding attractions, our spacious, renovated and comfortable rentals offer you all the amenities needed to make your trip a total success. All our house rentals are located on the US side of the Falls, which means that while being close to everything worth seeing, it remains more tranquil, less crowded and greener. Our spacious rentals ensure your stay will be both comfortable and affordable. Our hospitality will leave you just as speechless as the Falls themselves!
Name: Niagara Hospitality
Web: www.niagara-hospitality.com