Benefits Program Supervisor II

HS-SS ELIGIBILITY SVCS

• Supervises staff, including interviewing, recommending selection, assigning and evaluating work, counseling, and recommending disciplinary action, probation, and termination.
• Reviews cases in public assistance programs to check for completeness in application process, evaluate verifications and documentation, analyze decision process in approving or denying application, and check mathematical calculations and computer input.
• Signs off on and logs in all processed cases for area of responsibility.
• Gathers and maintains information to support periodic and special reports documenting activity/data for area of responsibility.
• Evaluates the intake process, plans for improvements, and implements changes.
• Analyzes and recommends changes in policy, procedures, work load management, training requirements, personnel, and equipment needs on local and state levels.
• Maintains record system for assigned area; processes daily paperwork including reports, and case and personnel information.
• Evaluates written narratives for and attends appeal hearings.
• Handles customer complaints in person, by telephone, and in writing; meets with clients in Worker’s absence.
• Attends or conducts staff, committee, administrative, regional, or other professional meetings to exchange information; attends training sessions to provide feedback for Workers and other staff.

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