Customer Service Representative
Nissha Medical Technologies
Buffalo New York
Salary: Neg Per Hour
Essential Job Functions
- 1. Answer inbound telephone calls and inquiries from existing customers and
prospects.
- 2. Process all orders/Expedites.
- 3. Up sell and cross sell to our customers offering alternative solutions and
providing complete customer satisfaction.
- 4. Proactively review backorder reports.
- 5. Make outbound calls to existing customers using customer listings provided
by the Team Leader.
- 6. Produce customer freight quotes working in conjunction with Logistic
personnel.
- 7. Provide post-shipment follow-up to ensure personalized customer service.
- 8. Support all quality improvement programs.
- 9. Control and maintain stock and custom products as per customer
commitments/contracts, and inventory guarantees.
- 10. Work hand in hand with the International Customer Service Representative to
achieve monthly, quarterly shipment goals.
- 11. Support and be responsible for other duties and projects as assigned by Team Leader
MINIMUM QUALIFICATIONS
-
Qualifications & Experience
- Required customer service or sales experience
- Manufacturing customer service experience preferred
Education
- High School Diploma or General Education Degree (GED).
- Associates Degree in Business Administration preferred,
but not required.
Knowledge, Skills and
Abilities
- Excellent verbal and written communication skills
- Ability to function positively/accurately under
pressure
- Ability to organize and handle multiple assignments
simultaneously/High Volume
- Ability to objectively evaluate/analyze complex customer-related
problems
- Ability to work independently/Self-starter
- Ability to deal effectively with others
- High energy level
- Must portray a positive, professional image, and
attitude
- Ability to accept criticism and use it for constructive
means
- Knowledge of computers required
- Computer literacy required on standard business
software
- Ability to work flexible hours
Job Overview
Posted Date: 20 Dec 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Nissha Medical Technologies, formerly known as Graphic Controls, is the medical business and wholly owned subsidiary of Nissha Co. Ltd., a Japanese publicly held company based on Kyoto, Japan (TSE:7915). With 10 state-of-the-art production facilities, numerous sales offices and distribution centers worldwide, we are committed to the advancement of patient care with uncompromising integrity in all aspects of our business. We serve four distinct divisions under Nissha Medical Technologies to ensure the best product availability and service for our customers around the world.
Name: Nissha Medical Technologies
Web: https://nisshamedical.com/