Administrative Assistant
Landmark Psychiatry PC
Buffalo New York
Salary: Neg Per Hour
JOB QUALIFICATIONS
- High
School Diploma or Equivalent; Minimum 2 years’ experience working in
receptionist or customer service capacity
- Basic
knowledge of Electronic Health Record data entry
- Knowledge
of Microsoft Office
- Knowledge
of basic accounting
- Ability
to use office technology independently including, but not limited to
operating multi-line phone system, fax machine, copier, scanner, etc.
DUTIES AND RESPONSIBILITIES
- Welcome
and greet all patients upon arrival and update their status in the
Electronic Health Record (EHR) by checking patients in and out
- Collect
and process payments for copays and uninsured visits
- Register
new patients and update existing patient charts during check-in through
the collection of detailed patient information, including but not limited
to verifying financial and insurance information, preferred phone numbers,
current home address and any other relevant data
- Provide
patients with intake and new patient forms as well as office policies and
legally required documents
- Review
patient paperwork to ensure completion of all required documents,
including the HIPAA form, medication policy and relevant consent forms.
- Respond
to inquiries as appropriate and provide patients with support, guidance
and information as needed
- When
necessary, inform the appropriate provider of patient questions or
concerns through EHR task option or via email
- Schedule
appointments for new and recurring patients based on provider availability
and appointment types
- Facilitate
patient / provider rapport by being attentive to provider delays or
absences and communicate such to patient(s) in a timely manner
- During
check-out, offer to schedule follow up appointment(s); enter all scheduled
appointments into the EHR and provide patients with appointment cards
- Retrieve
records provided by patients or when received from outside agencies and
scan paperwork into patient’s EHR chart
- Assist
in handling all requests for records to ensure proper documentation and
facilitation of responses in a timely manner
- Answer
phones, check voicemails, and respond to messages by returning calls
- Be
polite and courteous when communicating with prospective and active
patients, their families or other callers; use of proper phone etiquette
is expected
- Calls
or messages from insurance companies and vendors must be directed to the
appropriate staff member via transfer of calls (when possible) or by
taking detailed messages including date and time of call or voicemail,
caller’s name, phone number and reason for call (if provided); inform
appropriate provider of messages via EHR task option or email
- Maintain
a pleasant, welcoming atmosphere within the waiting room by offering
patients coffee or water; brew coffee and refill water jug as needed;
refill disposable cups, sugar, stir sticks and tissues as needed
- Ensure completion of opening and closing responsibilities per opening and closing checklists.
Job Overview
Posted Date: 19 Dec 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Landmark Health Systems recognizes the importance of making an excellent first impression, which most often occurs through the initial engagement of prospective patients
Name: Landmark Psychiatry PC
Web: www.landmarkpc.com