Customer Relationship Specialist
The Perfect Child
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Respond to patient
inquiries via phone, email, and in-person, providing accurate and timely
information.
- Manage patient
complaints and feedback, escalating issues to appropriate staff members as
needed
- Maintain a high
level of patient satisfaction by ensuring a positive patient experience from
start to finish
- Work collaboratively
with team members to identify opportunities for improving patient care and
service
- Develop and maintain
relationships with families
- Maintain accurate patient
records and documentation
- Attend training
sessions and meetings as required
- Perform other duties
as assigned by management
Requirements
- Bachelor's degree in
healthcare administration, business administration, or related field preferred
- Excellent
communication skills, both verbal and written
- Strong
problem-solving skills and ability to handle difficult situations
- Ability to work
independently as well as collaboratively with others
- Excellent
organizational and time management skills
- Savvy with
technology (Microsoft Suite, Acrobat, CRM, Google Suite)
- Time management
skills
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a positive impact on our clients' experience.
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Job Overview
Posted Date: 07 Nov 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
The Perfect Child
Name: The Perfect Child
Web: https://www.tpcaba.com/