Customer Operations Representative
Rich Products Corporation
Buffalo New York
Salary: Neg Per Hour
Key Accountabilities
and Outcomes
- Identify, engage, and cultivate relationships with
prospective customers, leveraging effective communication and negotiation
strategies to address their needs and secure their business.
- Evaluate customer orders in alignment with market
conditions, capacity constraints, and volume projections, utilizing
various platforms including email, web portals, and Transportation
Management Systems (TMS) to accept or reject orders.
- Execute precise data entry, coordinate shipment
routing, and manage appointment scheduling, ensuring accuracy and
efficiency in the execution of each shipment.
- Monitor shipment progress closely, proactively
addressing any deviations to ensure timely pick-up and delivery, and
communicate updates promptly to stakeholders.
- Collaborate closely with sales managers and team
members to devise and execute customer development strategies, optimizing
revenue opportunities and enhancing customer satisfaction.
- Serve as a dedicated problem-solver and resource for
customers, carriers, and colleagues, offering effective solutions and
support as needed.
- Manage post-shipment tasks including Over, Short, and Damage (OSD) resolution, Proof of Delivery (POD) and billing reconciliation, and resolution of accessorial revenue issues, maintaining clear and timely communication throughout.
Knowledge, Skills, and Experience
- High School Diploma or equivalent GED required;
Associate Degree in Logistics or related field preferred.
- Minimum of 1 year of work experience.
- Exceptional written and verbal communication skills,
with a keen ability to build rapport and influence others.
- Strong interpersonal skills, with the ability to thrive
both independently and collaboratively in a fast-paced environment.
- Demonstrated ability to manage multiple priorities
simultaneously, with a keen sense of urgency and attention to detail.
- Proven track record in persuasion, negotiation, and
relationship-building.
- Self-motivated, enthusiastic, and results-driven individual with a passion for exceeding customer expectations.
Job Overview
Posted Date: 23 Oct 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Rich Products Corporation is a privately held multinational food products corporation headquartered in Buffalo, New York. The company was founded in 1945 by Robert E. Rich, Sr., after his development of a non-dairy whipped topping based on soybean oil, 21 years before Cool Whip.
Name: Rich Products Corporation
Web: https://www.richs.com/