Animal Shelter Customer Service Clerk I - Part Time

We are looking for an enthusiastic individual that will enjoy working with our citizens to facilitate adoptions and help the department achieve our mission goals.

This position responds to inquiries in person or by phone in assigned area and:

• Greet, assist, and provide high quality customer service to all visitors.

• Process animal intakes, transfers, adoptions, and other dispositions.

• Review adoption applications and approve for qualified citizens.

• Redeem animals to owners according to Chesapeake Animal Services SOPs.

• Educates citizens on local, state, and federal ordinances and responsible pet ownership.

• Calculate and collect from citizens applicable fees and/or donations. Provide each citizen with appropriate materials related to transactions. Reconcile and report on monies received through daily/monthly reports.

• Enters, updates, and/or edits data into computer system including, but not limited to animal medical records, city companion animal, pet store and exotic licenses, and daily/monthly reports.

• Receive lost and found reports from citizens.

• Trace forms of identification and alert citizens when appropriate.

• Inventory and prepare purchases requests for supplies used by Customer Service Clerks.

• Professionally answer and respond to calls and emails from citizens.

• Protect the privacy of citizens while also forwarding concerns to supervisor when appropriate.

• May solicit customer satisfaction feedback, including survey distribution within communities.

• Performs other duties as assigned by supervisor.