Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO
Buffalo New York
Salary: Neg Per Hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Personally exhibits, recruits and coaches associates
consistent with Core Behaviors
- Responsible for promoting culture of safety
- Respond appropriately and in a timely manner to all customer
and Account Manager incoming communications.
- Analyze and assess customer needs completely and
accurately with efficiency.
- Work with suppliers and Account Managers to identify,
source, and price appropriate product solutions and provide quotes for product
solutions per OS ticket and other BHID response time guidelines.
- Process customer orders, Return Material Authorizations
and Guaranteed Test Orders and purchase material’s to fill customer
orders.
- Review and maintain P21 portals daily for potential late
orders, Return Material Authorizations, items not on a PO and unapproved
orders.
- Identify and resolve root cause issues by working and
communicating with responsible cross functional teams to minimize
repetition of the original issue.
- Develop a detailed working knowledge of Blackhawk
policies, procedures and practices.
- Maintain a deep understanding of the BHID systems
(including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’
systems/websites and usage of those systems.
- Perform all work in accordance with the company
prescribed ISO processes and procedures utilizing appropriate company
systems.
- Perform other duties as assigned
- Perform work in accordance to ISO processes and procedures
QUALIFICATIONS
- Excellent written and verbal communications skills
utilizing phone, email and instant message.
- Excellent critical thinking skills to analyze and solve
problems.
- Diligent and detail oriented.
- Ability to manage multiple tasks, shift gears to react
to urgent scenarios and meet daily deadlines.
- Proficient in and comfortable with basic computer
operation. Ability to learn new software programs as a user.
- Ability to learn and apply experience with vending
platforms (CribMaster, Autocrib, etc.)
- Experience in industrial field, B2B sales and/customer
service.
SUPERVISORY RESPONSIBILITIES
- No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent required.
- Minimum 1 year previous experience in customer service
or inside sales preferred.
- Experience in cutting tools, abrasives and MRO areas
preferred.
- Experience with Microsoft office suite required.
Job Overview
Posted Date: 09 Oct 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
We distinguish ourselves as the #1 choice for industrial manufacturers who are in need of Technical Service and Production Savings. We are their “across the production floor” partner delivering value through product and supply chain performance that lowers their total cost of production.
Name: BLACKHAWK INDUSTRIAL OPERATING CO
Web: https://www.bhid.com/