Customer Service Representative
LEKI USA, INC
Buffalo New York
Salary: Neg Per Hour
Responsibilities
- Responds to
inquiries, resolves routine issues (referring more difficult problems upward)
and educates and acts as a resource on company products via phone, email and
other methods as appropriate. Documents inquires, issues and resolutions, and
education provided as required.
- Performs upselling
and cross selling to dealers which includes but is not limited to new products,
items released from backorder, replacements for discontinued items, special
promotions, closeout items and replacements for returned items.
- Provide information
about the products and services
- Assist External
sales team in managing key elements of various customer’s account profile and
needs and help facilitate customer sales.
- Data/Order Entry -
Input and expedite customer orders into computer database within 24 hours of
receipt. This role is responsible for all aspects of order accuracy including
but not limited to address, terms, carrier, pricing/commissions, order status,
and product availability. Monitor and provide accountability for order
completion through daily reporting.
- Develop and maintain
a knowledge base of the evolving products and services
- Runs routine reports
and independently creates reports to support department activities.
- Performs other
duties as assigned.
​Qualifications
- Excellent verbal and written communication skills to
effectively work with a variety of individuals, identify and solve
problems and up-sell/cross-sell products. In addition to reading, writing
and verbally communicating clearly in the native language of the region
the representative is serving, may be required to speak clearly in another
language as defined by the region.
- Previous customer/consumer service experience desired.
- Computer literacy in Microsoft Office (Word, Excel,
Outlook) is a must.
- This position will require an individual who can learn
products and processes and can function without continuous supervision.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication
- Skills in effectively problem solving routine issues
and ability to escalate issues as needed.
- Outdoor Sporting mindset/experience/interest is a plus! (but not required).
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift
- 8 hour shift
- Day shift
Ability to Relocate
- Buffalo, NY 14225: Relocate before starting work (Required)
Job Overview
Posted Date: 09 Oct 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
LEKI USA, INC
Name: LEKI USA, INC
Web: https://lekiusa.com/