General Manager
Tropical Smoothie Cafe
Niagara Falls New York
Salary: Neg Per Hour
Essential Duties and Responsibilities
- Ensure a wonderful work environment for our work
family.
- Collaborates with Café Managers and staff to ensure
exceptional restaurant operations, providing leadership and support to
maintain high standards of customer service.
- Provides guidance to Café Managers in developing
business plans to drive restaurant profitability.
- Monitors and evaluates financial performance, ensuring
adherence to sales growth, food pricing, and labor cost guidelines.
- Facilitates ongoing training for managers and staff,
covering operational procedures and personal development.
- Coaches store managers on progressive discipline,
termination procedures, and employee development opportunities through
one-on-one and group training sessions.
- Ensures compliance with cleanliness, sanitation,
safety, and staffing standards.
- Proactively addresses performance issues and actively
recruits restaurant staff and management as needed.
- Performs any additional duties as assigned by the
Director of Operations.
Qualification/ Requirements
- Minimum of 4 years of managerial experience in the
restaurant or fast-casual field required.
- Previous Assistant Manager, Restaurant Manager, or
Supervisory experience mandatory.
- Metrics based mindset- costs, %'s, trends, etc.
- Experience recruiting, hiring, training, and developing
employees.
- Experience in growing sales and providing excellent
customer service.
- Demonstrated ability to drive operational excellence in
both front of the house and back of the house.
- Must have a proven track record of managing cost of
goods and labor.
- Strong skills in understanding P&L reports and
budgets.
- Basic computer skills, including Microsoft Word, Excel,
and Outlook.
- Effective verbal and written communication skills.
- Servsafe® Certification preferred.
- Experience in the quick-service restaurant industry
required; previous regional manager, supervisor, area manager, or
comparable role required
- District Manager Training Certification: Must have or complete within 3 months of hire date.
Job Overview
Posted Date: 26 Sep 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Tropical Smoothie Cafe
Name: Tropical Smoothie Cafe
Web: https://www.tropicalsmoothiecafe.com/