Benefits Program Worker II - Intake

HS-SS ELIGIBILITY SVCS

• Determines eligibility for Medicaid programs, including processing applications, renewals, changes and interims within 2 days of receipt of necessary verifications.
• Assists clients with obtaining needed verifications.
• Scans and indexes documents.
• Communicates daily with CIBH staff to answer questions and function as a consultant and subject matter expert for benefit programs.
• Partners with other department staff to ensure timely and accurate processing for other programs.
• Makes referrals to other service providers when appropriate.
• Schedules appointments and meets face-to-face with clients to conduct interviews and explain entitlement programs rules, how to apply, client rights and responsibilities, etc.
• Enters data in appropriate state systems and CIBH client record.
• Collects, organizes, analyzes, and documents data in determination of most beneficial assistance plan for client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
• Grants or denies benefits and notifies recipient and CIBH staff of determination.
• Plans, manages, and implements case actions.
• Enters or updates information/data in computer database; runs VEC and DMV checks on applicants/clients.
• Have strong attention to detail and be able to work in a fast paced environment.
• Attends staff, team, committee, and other professional meetings to exchange information; meets with general public and community organizations to discuss programs for area of responsibility.
• Serves as on-call Shelter duty.
• Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
• Performs other related duties as assigned.

• Interviews customer and conducts assessment of eligibility for services; explains available programs and services; assists with completion of application process.
• Provides direct services for emergency/short term needs; locates and coordinates community resources and makes referrals to community agencies.
• Dictates narrative of case; completes computer forms to establish case on various computer systems; analyzes available information and determines and recommends client eligibility.
• Interacts and coordinates with employers and outside professional agencies, such as medical facilities, court services, lawyers, schools, and funeral homes, to provide services for client.
• Examines public assistance records/cases for completeness and accuracy; reviews accounts payable to ensure accuracy and timeliness of assistance payments.
• Gathers and compiles information/data for periodic and special reports.
• Stays abreast of federal, state, and local guidelines and regulations for area of responsibility.
• Performs routine office tasks such as typing correspondence, data entry, filing, telephoning, faxing, and photocopying; maintains record system for area of responsibility.
• Attends staff, team, committee, and other professional meetings to exchange information; meets with general public and community organizations to discuss programs for area of responsibility.

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