Customer Service Representative
Health System Services Ltd
Niagara Falls New York
Salary: Neg Per Hour
About the Positions
- The Care Coordinator is involved in many facets of the
company’s operation including patient referral source interaction, order
fulfillment, logistics, insurance verification, billing, offering guidance
and answering questions relating to durable medical equipment, and more!
- Interact with patient referral sources and ensure
smooth order fulfillment, including logistics, insurance verification, and
billing.
- Respond promptly to inbound customer communications,
resolving inquiries and issues effectively while keeping customers
informed about order and inquiry statuses.
- Process customer orders through various channels,
verifying accuracy and completeness, and manage inventory allocation for
fulfillment.
- Initiate and oversee the fulfillment process, arrange
shipment logistics, and provide tracking information to customers.
- Issue return authorizations, manage returns, refunds,
or replacements, and maintain accurate records of all transactions and
communications.
- Conduct outbound calls and reviews of client Electronic
Medical Records to update recurring orders, ensuring required
documentation for insurance coverage.
- Manage recurring order updates for specific products,
ensuring compliance with insurance documentation requirements.
- Build and maintain client relationships while
researching and uncovering new patient and insurance coverage
opportunities.
- Assist in preparing quotes, product specifications, and
perform other administrative tasks as needed.
- Manage and update CRM systems to ensure accurate and
up-to-date records, and assess and qualify leads to support sales.
- Collaborate with team members across departments to
ensure proper patient care and insurance reimbursement.
- Coordinate care with physician offices, long-term care
facilities, and hospitals, communicating via phone, email, or in person.
- Educate referral sources on the company's products,
services, and insurance requirements.
- Create and process equipment and supply orders based on
physicians’ orders, entering them into electronic medical record systems
and sales platforms.
- Educate patients on the operational use and troubleshooting of medical equipment and devices.
What We’re Looking For
- A kind and friendly attitude, with a proactive and
positive mindset.
- Energetic and driven, demonstrating a strong work
ethic.
- Highly organized with keen attention to detail.
- Professional, courteous, and able to communicate
effectively both verbally and in writing.
- Strong customer service skills, with the ability to
resolve issues and build relationships.
- A team player who collaborates effectively with colleagues across departments.
Qualifications for Success
- High School Diploma or GED required.
- Associates or Bachelor’s degree, preferred.
- Experience in the medical field, a plus.
- Background in customer service highly preferred.
- Knowledge of Medicare, Medicaid and third-party insurances, a plus.
Benefits
- Competitive starting pay
- Health, Dental, and Vision Insurance
- Short-Term and long-Term Disability options
- 401K with company match
- PTO, Vacation and paid Holidays
Job Overview
Posted Date: 19 Sep 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Health System Services Ltd
Name: Health System Services Ltd
Web: https://healthsys.net