Customer Service Representative - Buffalo, NY
Watco
Buffalo New York
Salary: Neg Per Hour
Description
- This person will be expected to cross train and help out at the trailer wash station as needed.
- To facilitate and coordinate the daily business
transactions of our customers as those transactions relate to provided
services. Develop and maintain a dialogue with our customers in order to
understand their business needs, directions and special requirements.
Consistently strive to exceed the expectations of our customers.
- Review customer releases for outbound shipments.
- As received by customer, prepare “inventory
manipulations” for processing, boxing, bagging, transfers and blends.
- Prepare warehouse receipts for inbound material.
- Prepare paperwork inbound paperwork for inbound bulk
and packaged material.
- Generate spreadsheet reports as needed.
- Confirm, fax and scan paperwork.
- Maintain communication with customers regarding
customers’ inbound barge, rail and truck activity.
- Maintain a thorough knowledge of customers’ current on
hand inventories.
- Review customer complaints and where appropriate,
develop and respond with both cause and corrective action.
- Work in conjunction with outside sales to provide the primary
link between the customer and Watco in answering questions, resolving
difficulties and communication business status.
- Maintain the confidentiality with all customers.
- Possess a thorough understanding of the terminals’
operating capabilities and processes.
- Must have strong organizational skills
- Must be able to work under pressure to meet deadlines.
- Ability to adjust to changing operating conditions.
Machines, Tools, Special Equipment, Personal Protective Equipment Used
- Data entry using computer system, calculator, email and
copy machine used for making copies, faxing and scanning
- PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel toed boots
Requirements
- High school education or equivalent
- 3 or more years experience in an office clerical
position utilizing Microsoft Word, Excel and database software required.
- Prior experience in customer service, transportation,
river terminal, or warehousing preferred
- May be required to work overtime and weekends.
- Occasional trips to visit customers will be required.
Job Overview
Posted Date: 19 Sep 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Watco is a single-source transportation and supply chain services company with locations throughout North America and Australia. Founded in 1983, we grew from one locomotive into a leading transportation services company. Today, we own and operate a diverse and unmatched network of short line railroads, terminals, ports, and repair terminals.
Name: Watco
Web: https://www.watco.com/