General Manager
Aperture Hotels
Houston Texas
Salary: Neg Per Hour
We are seeking an
individual who embodies the core values that are integral to our success:
- Be Transparent and Accountable
- Be Actively Curious
- Embrace Growth
- Create Value for Stakeholders
- Commit and Care
The General Manager
position is responsible for the following:
- Operations: Coordinate
and actively manage housekeeping, maintenance, breakfast service, and
guest reception departments to ensure a consistent, high quality guest
experience. Monitor guest satisfaction scores on a daily basis. Respond to
guest complaints and to resolve issues and come to satisfactory
resolutions.
- Revenue Maximization: Continually monitor local market and comp set and
strategically calibrate rates to ensure we out perform the local comp set.
Engage local community through CVB, Chamber, and others to stay connected
to events in the area.
- Sales and Marketing:
Implement and maintain an effective sales and marketing plan. Manage sales
director to ensure group bookings, LNRs, and SMERF business. Engage with
guests at breakfast and throughout the day to gain valuable feedback on
guest experience.
- Employee Staffing and Development: Hire, train, and develop new employees. Delegate
appropriate duties to maximize employee labor hours and minimize employee
turnover
- Budgets and Forecasting: Must be able to maintain all hotel departments
and operations within budget and utilize conservative economics in
ordering all supplies for hotel operations to ensure best ROI . Actively
work with ownership to create budgets and forecasts.
- General Hotel Management Duties: Supervise weekly, monthly, and quarterly deep cleaning
and preventative maintenance initiatives . Exceed brand and ownership
standards of performance and excellence. Ensure that all daily, weekly,
and monthly reporting is complete and up to ownership standards. Carefully
monitor employee labor hours and ensure they do not exceed budget. Ensure
that all department heads are completing daily/weekly/monthly
responsibilities and checklists. Inspect rooms with housekeepers on a
weekly basis . Submit PO's to home office on a timely basis. Be on call 24
hours a day to assist with any issues with the hotel.
Requirements
- Minimum 2+ years of documented, franchised select
service hotel management. Marriott experience preferred
- Ability to leverage provided technology to effectively
manage the property.
- Must possess an ability to take direction, manage
employees, accomplish tasks independently, and pay attention to detail, to
ownership's high standards, with little supervision.
- Ability to supervise, delegate, and manage several tasks
at once.
- Ability to remain calm and in control in emergency or
difficult situations.
- Ability to work a flexible schedule, including weekends.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Night shift
Application
Question(s):
- A client is upset about a service delay. He's speaking
loudly and attracting attention.
What would you do?
- A. Acknowledge his feelings and explain how you'll try to speed things up
- B. Politely ask him to calm down and explain that getting upset won't help speed
things up
- C. Explain that all clients are equally important and you're doing your best
- D. Suggest he contact the customer service hotline
- E. Direct him to speak to your supervisor
- A guest leaves a very positive, detailed online review
about their experience at your hotel.
What would you do?
- A. Reply publicly thanking the customer and mention an upcoming promotion
- B. Reply and publicly offer a discount for a future stay
- C. Create a broadly applicable thank you message that you can send to all
positive reviewers
- D. No response is required; focus on responding to any negative feedback
Experience:
- Hotel management: 2 years (Preferred)
Ability to Commute:
- Pearland, TX 77584 (Required)
Ability to Relocate:
- Pearland, TX 77584: Relocate before starting work (Required)
Work Location: In person
Job Overview
Posted Date: 12 Sep 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Aperture Hotels
Name: Aperture Hotels
Web: https://www.aperturehotels.com/