Front Desk Customer Service Representative III #0910-25
Texas Dept of Licensing and Regulation
Austin Texas
Salary: Neg Per Hour
Essential
Duties
- Serves as the face of the agency, greeting
visitors to the E.O. Thompson building and assists visitors, staff and walk-in
customers. Follows agency procedures for the operation of the front desk.
- Receives and documents payments to the
agency.
- Oversees the delivery and pick-up of mail by
courier services, monitors building access by vendors and other third parties,
ensures visitor registration and alerts security concerns to appropriate staff.
- Some handling of outgoing mail is required,
including mailing out packets of information requested by customers or on
behalf of agency divisions.
- Responds to inquiries from customers and the
public providing timely and accurate information concerning agency programs and
procedures in a positive and professional manner. Contacts may occur via telephone,
email, webchat, social media, printed correspondence or in-person. Phone
responses and in-person, email and social media responses shall be given with a
positive and professional tone and conform to department protocols with respect
to format, spelling, and grammar.
- Provides accurate information regarding the
application process and, assists in the payment process by ensuring correct
fees are submitted to the department by walk-in customers. In accordance with
TDLR procedures, processes payments through credit card transactions or by
cash.
- Performs research to respond to and/or
resolve customer service matters.
- Reviews and maintains related activity logs,
files and/or reports on services to ensure they are current and legible.
- Explains and maintains working knowledge on
TDLR regulated statutes, division processes and procedures and agency systems.
- May develop and/or conduct training on front
desk operations.
- May assist in the review, development, and
revision of administrative and/or operating procedures for the front desk.
- Maintains an 87% attendance rate based on an
average 50-week work year.
- Complies with division and/or agency
training requirements.
- Adheres to all Texas Department of Licensing
and Regulation Personnel Policies.
- Demonstrates a spirit of teamwork, offering
positive and constructive ideas, encouragement and support to other members of
the staff and team, while upholding the agency’s core values.
- Keeps management appropriately informed of
ongoing activity and critical matters affecting the operation and well-being of
the unit and agency and performs other duties as assigned.
Minimum Requirements
- Two (2) years of responsible customer service experience required. Reception duties and/or work in an environment with heavy customer face to face contact, phone calls, email volumes and the use of general office and administrative support practices and procedures preferred.
- Knowledge of programs regulated or to be regulated by TDLR preferred.
- Vietnamese or Spanish language experience preferred.
Job Overview
Posted Date: 12 Sep 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
The Texas Department of Licensing and Regulation (TDLR) provides oversight for a broad range of occupations, businesses, facilities, and equipment. We protect the health and safety of Texans and ensure they are served by qualified professionals. We foster a predictable regulatory climate by minimizing government interference. In our work, we: --are open and transparent; --apply clear, consistent, and commonsense standards; --keep costs low and efficiency high; and --deliver an exceptional customer experience.
Name: Texas Dept of Licensing and Regulation
Web: https://www.tdlr.texas.gov/