Warranty Service Representative
David Weekley Homes
Austin Texas
Salary: Neg Per Hour
Job Responsibilities
- Coordinate and schedule all other repairs with
contractors and customers
- Follow up, inspect and insure completion of all repairs
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes, as
well as communicating what items are not warrantable
- Manage your budget
- Performing minor repairs
- Handle multiple tasks, as well as projects within
designated timeframes
- The ability to say "no" and overcome
objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
Qualifications
- A positive attitude and good social/interpersonal
skills are essential
- Must be able to deal with and remain calm in
confrontational situations and deal with negativity
- Previous experience in the home building industry
and/or some home repair experience is helpful
- Previous experience in a customer service environment
- Have exceptional listening and communications skills
- Follow up and follow through consistently to deliver
outstanding service
- Have excellent time management, organizational and scheduling skills
What We Offer
We offer an excellent
benefits package that includes:
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Paid Holidays, plus PTO
- New Home Discount for Team Member and Family
- College Scholarship Program
- Community Outreach
- Sabbaticals
- And more!
Job Overview
Posted Date: 12 Sep 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
David Weekley Homes
Name: David Weekley Homes
Web: https://www.davidweekleyhomes.com/