Manager, Transportation
Capital Metro
Austin Texas
Salary: Neg Per Hour
WHAT YOU'LL BE DOING
- Provide oversight, guidance and plans that contribute
to the success of the Demand Response Operations team in partnership with
DR’s service contractor(s).
- Work jointly with other CapMetro departments as
appropriate to ensure transportation logistics, planning, and operations
achieve best-in-class results for CapMetro riders.
- Respond to customer inquiries and concerns through
established customer response process.
- Develop and monitor operational work plans including
operations reports, databases, and other documentation necessary to ensure
work plans are being executed effectively.
- Troubleshoot operational issues to ensure delivery of
high-quality service.
- Responsible for the direct supervisory oversight of all
route activities to ensure service is performing.
- Handle inquiries from drivers/union officials relative
to area of expertise.
- Collaborate across internal departments and
contractor(s) to develop effective service plans for each zone to include
zone boundaries, frequency, service span, deadhead routes, break
locations, identification of service generators/attractors, etc. (Pickup
service specific).
- Monitor service and evaluate schedules to inform
service delivery management.
- Initiate and conduct scheduled meetings with contractor
and operations staff to communicate observed issues, trends, and concerns
to ensure goals and identified performance targets are met.
- Assist in transporting personnel, customers, equipment,
or resources during emergency situations to support continuity of operations.
- Support Capital Metropolitan Transportation Authority’s
Safety Management Systems (SMS) process by following safety and security
policies, considering safety in every action, and reporting safety and
security concerns
- Perform other duties as required.
- RESPONSIBILITIES - SUPERVISOR AND/OR LEADERSHIP EXERCISED: Manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including, hiring, and interviewing, and overseeing hiring, training, work assignments, and performance evaluations for Capital Metro personnel.
WHAT YOU BRING
- High School or GED.
- Nine (9) years progressively responsible operational
experience with a public transit agency or similar industry.
- Three (3) years of supervisory transit operational
experience in a bargaining unit environment preferred.
- Must be able to obtain valid Texas Driver’s License,
Class B, and/or CDL.
Knowledge, Skills and
Abilities
- Working knowledge of labor agreement/Rulebook.
- Basic PC skills including working knowledge of
Microsoft Office.
- Excellent interpersonal and communication skills
including ability to listen and provide feedback.
- Interpersonal skills: coaching, facilitator, and
presentation skills.
- Ability to train and develop team members for success.
- Excellent management skills including ability to hold
others and self-accountable, to make difficult decisions, when necessary,
to focus on results, to analyze data, and to plan, develop, and implement
formal work plans. Ability to problem-solve under stressful conditions and
tight timelines.
- Ability to interact with customers (internal, external) and the public including community groups and Board of Director’s advisory committees.
Job Overview
Posted Date: 11 Sep 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
The Capital Metropolitan Transportation Authority, officially stylized as CapMetro, is a public transportation provider located in Austin, Texas. It operates bus, paratransit services and a hybrid rail system known as CapMetro Rail in Austin and several suburbs in Travis and Williamson counties.
Name: Capital Metro
Web: https://www.capmetro.org