Help Desk Administrator
Horizon Health Services
Niagara Falls New York
Salary: Neg Per Hour
What will your day
look like?
At Horizon, you’ll
enjoy a supportive, team-based work environment. Have a question? There’s
always someone there to help! We offer a seamless onboarding experience that’ll
ensure your success in your new role.
As a Help Desk
Administrator at Horizon, you will…
- Provide first level technical support for Horizon
Health Services staff utilizing IT Service Request (Help Desk) portal for
computer and EHR systems during normal business hours and within the
on-call schedule.
- Provide IT Support relating to technical issues
involving Microsoft applications and operating systems
- Provide IT Support relating to first line operations
involving Cerner clinical operations
- Assist second-level application and infrastructure
support in investigating and resolving issues related to the IT
infrastructure and EHR clinical applications.
- Administration of user accounts in both Active
Directory and EHR clinical application users including user account
maintenance and rights granting and removal as directed by written
procedure.
- Troubleshoot, document and resolve issues in a timely
manner for assigned projects.
- Maintain inventory for all computerized hardware,
software and licenses
- Perform daily monitoring using the remote monitoring
system for alerts and notifications and respond accordingly through IT
Service Requests – disk space, hardware failure, utilization, etc.
- Perform and/or oversee software and application
development, installation, and upgrades
- Be responsible for all desktop cable management and
hardware support
- Implement and support all presentation-based
technologies including projectors, A/V equipment and software
- Maintain and support of corporate VOIP system and phone
infrastructure
- Maintain corporate data backup policy including disk
rotation and images
- Be responsible for installation, configuration,
management and support of company printers, copiers, faxing
- Manage, test and deploy security patches for desktop
infrastructure
- Basic Active Directory support including new users,
modifications and terminations of accounts & groups
- Systems documentation including end user, training
material and process & procedure
- Maintain confidentiality regarding the information
being processed, stored or accessed on the network
- Research, recommend and install computerized
enhancements that optimize network availability
- Provide timely user notifications as it relates to IT
Service Request and system maintenance
- Provides necessary on- site support to all locations
- Participate in 24x7 IT Support
- Involved in off hours Monthly Maintenance of servers,
networking devices, technology infrastructure
- Have a solid understanding of Windows Desktop computers
and operating systems
- Excellent understanding of Microsoft Office suites
- Have a willingness to learn about healthcare
information technology and software support
- Have a understanding of Desktop and Server hardware
support; CPU, memory, and disk maintenance
- Have the ability to troubleshoot computer related
support issues
- Have the ability to communicate complex technical
issues effectively to users, second-level technical support, and vendors.
- Have a diagnosis skill of technical, software and
access issues
- Have strong interpersonal and communications skills;
capable of writing proposals or papers, acting as a vendor liaison, making
presentations to customers or client audiences or professional peers, and
working closely with upper management
Why choose Horizon to
build your career?
Besides the fact that we’ve
been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon,
you can be assured that you will make difference in the lives of others. Even
better, your teammates will be just as motivated to make a difference!
What we offer that
you’ll love…
- Company Culture: At Horizon, we pride ourselves on
cultivating an atmosphere of teamwork where all employees feel heard and
valued.
- Diversity & Inclusion: We are committed to equity,
racial justice, and equal opportunity for all, and strive toward this goal
through the work of our Diversity, Equity, Inclusion and Belonging
Council, frequent trainings, ongoing conversations, affinity groups, and
more.
- Trainings, Trainings, and More Trainings: We have an
entire team dedicated to your personal development and professional
growth.
- Team Building, Connection, and Relationships: At
Horizon, we’re more than co-workers, we’re a community. We support each
other, celebrate our achievements and milestones together, and have fun
together!
- Retirement: We know you want to retire comfortably and
we’re here to help! Horizon offers 401(k) AND profit-sharing programs to
make sure you’re set for the future.
- Student Loan Assistance: We help pay off our team
members' student loans every month. One year after joining, you’ll have
been able to pay off an extra $600!
- Paid time off and paid holidays!
What makes you a great
candidate?
We can’t wait to learn
more about you! Here are a few specifics of what you’ll need for the job:
- Bachelor degree in CIS, MIS or IT required.
- Ability to work independently
- Ability to multi-task
- Exceptional customer services skills
- Flexibility to travel to different Horizon locations
Physical demands
associated with this position include:
- Sitting for extended periods, alternating between
standing and sitting
- Mobility required with repetitive wrist, hand, and
finger movements
- Handling light duties, occasionally lifting objects up
to 20 pounds
Job Overview
Posted Date: 11 Sep 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
The Horizon Corporations is comprised of three affiliated not-for-profits: Horizon Health Services, Horizon Village and Horizon Health Alliance. Horizon Health Services, Inc. is a not-for-profit corporation that provides hope and healing for individuals and their families dealing with substance use and/or mental health disorders. Established in 1975, we are the largest provider of outpatient mental health and substance use treatment in Western New York with locations in Erie, Niagara and Genesee counties.
Name: Horizon Health Services
Web: https://www.horizon-health.org/