Customer Service Representative
FleetPride
Houston Texas
Salary: Neg Per Hour
Required Competencies
- Work with team of fleet service
technicians.
- Assist with scheduling and organizing customer equipment.
- Maintain communication channels between customer and fleet service technicians.
- Consistently update fleet service coordinators and service writers about the status of work completed.
-
Adhere to safety policies and company
procedures regarding work habits and driving behavior.
- Ensure technician repair orders are
processed for billing in a timely manner.
- Assist and support sales team with
outside revenue opportunities.
- Reach out to customers to follow up on
work completed and locate additional service and repair opportunities.
- Assist with building technician
schedules for work daily.
- Prepare and provide customers with
equipment repair estimates as needed.
- Respond to internal inquiries in a
timely manner.
- Complete and submit all required paperwork
on timely basis to fulfill required deadlines.
- Participate in on-call or after-hours
coverage as need.
- Upkeep and cleanliness of work areas.
- Follow company safety & security
guidelines
- Attendance and punctuality are essential
functions of this job.
- Other duties as needed.
- Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.
Required Qualifications and Education
- Must be detail oriented and have solid
communication skills.
- Ability to multitask and support the
fast-paced demands of our business.
- Exceptional customer service skills.
- Working knowledge of Microsoft Office
applications.
- Consistently exhibit strong work ethic
and drive to achieve established goals.
- Support sales initiatives to achieve target goals and growth objectives.
Job Overview
Posted Date: 05 Sep 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Chain for a wide range of heavy-duty truck & trailer parts (some also offer repairs & maintenance).
Name: FleetPride
Web: https://www.fleetpride.com/