Customer Service Representative

Kirby Corporation

Houston Texas

Salary: Neg Per Hour

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Assist in the facilitating any action plans developed to address a problem.
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tinkering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Education/Experience

• High school diploma or formal training required; college degree preferred.
• Prefer minimum 1 year logistics or maritime experience.

Job Overview

Posted Date: 05 Sep 2024

Location: Houston Texas

Salary: Neg Per Hour

Company Information

Kirby Corporation

Name: Kirby Corporation

Web: https://kirbycorp.com/

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