Austin 32 Service - Service Admin
HEB
Austin Texas
Salary: Neg Per Hour
Do you have a
- HEART FOR PEOPLE... commitment to ensure your Customers and Partners come
first?
- HEAD FOR BUSINESS... skills to train your team to provide first-class customer
service?
- PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced
environment?
- advanced customer service skills
What is the work?
Store Lead Operations
- May serve as backup to department manager; may help
prepare work schedules
- Provides work direction and training to other Partners
- Directly supervises employees in the department
- Performs all duties of Service Lead
- Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
Administration
- Handles confidential or sensitive information
- Pro-actively seeks out opportunities to support / serve
department Managers and Partners
- Monitors / corrects payroll system warnings; performs
daily edits; prepares time and attendance documents; communicates time
issues / requests to management
- Pulls / preps financial and operations reports (e.g.,
Shrink links, RTO, IPMs)
- Supports department recruiting; reviews / communicates
staffing needs; requests / monitors job postings and background checks;
schedules interviews; schedules and assists with onboarding
- Supports department scheduling; keys in / edits
schedules and changes; may write schedules in Manager's absence
- Coordinates department coverage, including Checkers,
Business Center, and Bookkeeping
- Maintains department communications / bulletin boards
- Coordinates Partner events, department meetings,
training sessions, and special projects / activities
- Monitors department's supply inventory
- May order / distribute uniforms
- Supports / prepares Department Manager with documentation forms, scheduling, process deadlines
Mentoring / Training
- Directs, trains Partners on policies / procedures
- May support department training program, which includes
training exceptions / queries tracking, scheduling, policy and procedure
change training, onboarding, and training-related communications
- Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc.
What is your background?
- Minimum age 18 (mandatory)
- High school diploma or equivalent (associate's degree a
plus)
- 1+ years of experience in retail / customer service
experience and / or in clerical role (preferred)
- Completion of required company training
Do you have what it takes to be a fit as an H-E-B Service Admin Lead?
Working knowledge of H-E-B guidelines, procedures, and Benefits
- Advanced customer service skills
- Strong planning, organization, and time-management
skills
- Strong verbal / written communication and interpersonal
skills
- Conflict resolution and influencing skills
- Decision-making skills
PC skills, including
use of MS Office applications and H-E-B systems
- Ability to handle confidential or sensitive information
- Ability to coach
- Ability to build relationships
- Ability to communicate with / speak effectively to
customers and Partners at all levels
- Ability to manage multiple priorities and shift focus between tasks; adaptability
Can you...
- Function in a fast-paced, retail, office environment
while performing detailed and precise tasks
- Sit or stand for extended periods
- Work rotating shifts
Job Overview
Posted Date: 04 Sep 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
H-E-B Grocery Company, LP, is an American privately held supermarket chain based in San Antonio, Texas, with more than 380 stores throughout the U.S. state of Texas and northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
Name: HEB
Web: https://www.heb.com/