Customer Service Account Manager

Aero Instruments & Avionics

Niagara Falls New York

Salary: Neg Per Hour

Responsibilities

• Considered to be experienced in customer service.
• Must possess ability to work with some supervision
• Must be willing to learn new skills to advance within the company.
• Must be willing to follow company policies and procedures
• Needs to be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals.
• RFQ's given via phone calls, emails, websites (giving out averages for BT, Repair, OH)
• Read, write, understand, and communicate in English.
• Update customers on current open orders with by sending status reports
• Facilitate expedites and AOG requests
• Acknowledging and resolving customer concerns.
• Provide a monthly Customer Review of top customers with slide show by tracking customer KPI's and metrics using Power BI
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Assist with placement of orders, or exchanges.
• Assist accounting with reaching out for payment on prepay customers as well as overdue customers.
• Identify new business opportunities
• Able to navigate through an ERP System
• Other duties as assigned

Requirements

• High school diploma/GED
• Minimum 1 year Customer Service or Account Representative experience
• Proficiency with MS Office Suite
• Knowledge of ERP and/or CRM systems
• Excellent written & verbal communication skills and negotiation skills
• Attention to detail
• Ability to adapt to change
• An ability to deliver projects and answer inquiries within established service level agreements

Preferred

• Associate's degree in Business Administration, Marketing, or relevant field
• Knowledge of aviation products and market

Additional Information

• Background check required
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Prolonged sitting at a desk

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• ESOP
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Overview

Posted Date: 04 Sep 2024

Location: Niagara Falls New York

Salary: Neg Per Hour

Company Information

Aero Instruments & Avionics

Name: Aero Instruments & Avionics

Web: https://www.aeroinst.com/

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