Director of Ticketing
Greater Austin Performing Arts Center, Inc.
Austin Texas
Salary: Neg Per Hour
Essential Duties and
Responsibilities
The essential functions include, but are not limited to the following:
- Direct Box Office staff, ensuring online ticketing,
call center, and group sales operations are run with the highest level of
efficiency and customer service.
- Support internal stakeholders and external box office
clients by building and maintaining events, tracking inventory and sales,
and managing special requests such as promo codes, complimentary tickets,
and consigned tickets.
- Manage contracts and relationships for external
cultural organizations through a centralized box office program.
- Handle accounting and financial operations including
deposits, refunds, event ticketing estimates, settlements, cash/check
reconciliation, recordkeeping, and reporting.
- Ensure proper utilization, maintenance, training, and
support for all ticket office technology including Tessitura, validation
scanners, credit card machines, phone tree system, ticket printers, and
mail machines.
- Collaborate with programming and sales to create
contracts for shows, rentals, and co-productions, and review all event and
service contracts for compliance.
- Coordinate with operations, production, and Front of
House staff to ensure all ticketed events run smoothly.
- Ensure ADA compliant ticketing practices are met and
available via all sales channels.
- Creatively resolve problems and monitor issues through
to resolution.
- Assist with the development of strategic planning and
budgeting for the Box Office function.
- Establish sales goals and ensure those goals are met.
- Attend departmental/team meetings and handle other
duties and projects as needed.
Minimum Qualifications
(Knowledge, Skills, and Abilities)
- 7-10 years of experience with ticketing sales and
customer service.
- At least 3 years of experience managing employees in an
online ticketing environment.
- Proficient Tessitura user with an understanding of constituent records, system tables and security, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, and advanced ticket order processing.
Job Overview
Posted Date: 31 Aug 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
The Joe R. and Teresa Lozano Long Center for the Performing Arts is a performing arts venue located along Lady Bird Lake in downtown Austin, Texas. The Long Center is the permanent home of the Austin Symphony Orchestra, Austin Opera and Ballet Austin and hosts other Austin-area performing arts organizations.
Name: Greater Austin Performing Arts Center, Inc.
Web: https://thelongcenter.org/