Supervisor - FEMA remote call center
Maximus Services, LLC
Houston Texas
Salary: Neg Per Hour
This is a temporary
position.
In this position, you
will be managing teams who are supporting survivors of natural disasters. The
FEMA team strives to be available to help those in need, when they need us,
which requires us to have flexibility.
This position will
require you to have availability to work an eight (8) hour shift between the
hours of 6:30am - 3:00am Eastern Time, (7) seven days per week to equal a
40-hour work week.
Essential Duties and Responsibilities
- Supervise the work of call center staff to ensure
adherence to quality standards, deadlines, and proper procedures,
correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact
center staff, through partnering with Talent Acquisition and Human
Resources
- Develop work schedules and assign duties to direct
report personnel to ensure efficiency
- Evaluate employees' job performance and recommend
appropriate personnel action, including disciplinary action, performance
improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to
identify causes and issues and work closely with Human Resources on
resolving problems
- Ensure compliance with company Wage & Hour policy,
including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and
development opportunities, through weekly coaching sessions with direct
reports
- Perform operational tasks to assure project and program
service level requirements and goals are met, including analyzing direct
reports' quality performance and trending call types, and providing
coaching on a regular basis
- Participate in meetings and recommend changes to
policies and procedures
- Assume leadership responsibility for departmental tasks
and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Maintain a high level of confidentiality while
performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Associate degree or equivalent combination of
education, technical training or work experience considered in lieu of
degree
- US Citizenship
- Ability to manage a high level of confidentiality
- Proficient in Microsoft office suite
- Excellent organizational, written, and verbal
communication skills
- Ability to perform comfortably in a fast-paced,
deadline-oriented work environment
- Ability to work as a team member, as well as
independently
- Experience supporting FEMA preferred
Home Office Requirements
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps single/50mbps shared
and 5mbps (10 preferred) upload or higher required (you can test this by
going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper
background and attire are required
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
Job Overview
Posted Date: 31 Aug 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Maximus Services, LLC
Name: Maximus Services, LLC
Web: https://maximus.com/