Sangoma
Apply Save

Customer Care Specialist

Sangoma

Niagara Falls New York

Salary: Neg Per Hour




Your Role

  • Provide timely and accurate information to customers regarding products and services.
  • Coordinate any technical issues related to VoIP technology to the appropriate team.
  • Maintain detailed records of customer interactions and issue resolutions.
  • Collaborate with the sales and technical teams to address customer needs.
  • Proactively identify opportunities to improve customer satisfaction and retention.
  • Educate customers on product features and best practices for optimal use.
  • Answer inbound customer experience calls and chats.
  • Provide information and or quick issue resolution.
  • Answer inbound customer experience emails.
  • Provide information and or quick issue resolution.
  • Assist sales representatives with customer experience-related issues.
  • Provide information and or quick resolution.
  • Work with other customer experience associates to call each customer to confirm orders and deliver tracking and invoice information.
  • Assist in processing incoming returns from customers and process RTV’s
  • Help facilitate technical support requests to vendors/distributors.
  • Other tasks as assigned by management discretion.

Your Background

  • At least two years of experience in customer service.
  • Prior experience with the VOIP industry is helpful.
  • Strong written and verbal skills
  • Strong Gsuite skills
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage time effectively.
  • Experience in handling customer inquiries and resolving issues efficiently.
  • A commitment to delivering high-quality customer service.
  • Previous experience in a similar role is preferred.

What We Offer

  • Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.
  • Matching 401K program - 100% match on 4%.
  • Flexible Time Off & Company Holidays.
  • Entrepreneurial work environment partnered with high-growth career opportunities.
  • Compensation is $19 to $22 an hour based on experience and background.

Job Overview

Posted Date: 25 Aug 2024

Location: Niagara Falls New York

Salary: Neg Per Hour

Company Information

At Sangoma, our mission is to simplify essential IT business communications. Our people are passionate about providing reliable, business-critical communication services.

Name: Sangoma

Web: https://sangoma.com/

Apply

Share This Job

Previous
Next