Sales Assistant & Customer Care Coordinator Trainee
ALTIVIA PETROCHEMICALS LLC
Houston Texas
Salary: Neg Per Hour
Sales Assistant
- Support the sales team with administrative and some
transactional tasks.
- Coordinate with the sales team to ensure timely
follow-up on leads and customer inquiries.
- Distributes Monthly Price Adjustments Letters to
Customers (coordinated by Product Managers)
- Assists the Account Managers with Call Reports and our
Central Repository.
- Assist in Summarizing Contracts and tracking expiration
dates and other key elements.
- Coordinates and Maintains Customer Contact Lists with
the Account Managers.
- Responsible for Maintaining the Competitive
Intelligence Matrix and share positions by customers by producer.
- Works with the Market Communication Manager to target
specific market
Segment-specific
communications (mailouts) as needed.
- Assist the Account Managers with planning and
scheduling customer eventsand conferences.
- Generate sales reports and analytics as needed to
support decision-making processes.
- Coordinate freight rate requests on behalf of the
account managers.
- Supports Account Managers with Customer Profile
research and end-use application verification by customers.
Customer Care Coordinator
Trainee
The Customer Care
Coordinator Trainee works closely with the Customer Care Team and develops as a
back-up Customer Care Coordinator.
On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will
- Drives the Clean-up of Customer Master information in
Chempax.
- Maintains Account Assignment and Market Segment
Designations, in Chempax on behalf of Account Managers.
- Will assist in updating and organizing the repository
for our Customer On-Boarding Process. This will include coordination of
missing information with the Customer Care Team and the Account Managers.
- Learns the Order to Cash Process and supports some
order placement transactions.
- Receive and enter incoming order requests from
customers or the Customer Care Manager.
- Helps track carrier performance and report KPIs to
Supply Chain & Logistics
- Supports multiple customer care tasks as needed.
- Administrative duties with little or no supervision
- Bachelors degree or 1-3 years Customer Service
experience within the Chemicals Industry preferred.
- Excellent communication skills both verbal and written.
- Ability to work effectively in a team environment and
good interpersonal skills.
- Strong team player who performs well in a fast-paced
work environment
- Critical thinker with ability to identify and resolve
problems in a timely manner.
- Team player with strong verbal and written
communication skills
- Must be well organized and detail oriented.
- Strong, intermediate knowledge of MS Office & Excel
Job Overview
Posted Date: 25 Aug 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Headquartered in Houston, Texas, privately-held ALTIVIA was founded in 1986 as a water treatment chemical producer.
Name: ALTIVIA PETROCHEMICALS LLC
Web: https://www.altivia.com/