Customer Service Representative
Florida Institute of Technology in Melbourne, FL, is seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for students, parents, faculty, and visitors, providing exceptional service and support. This role involves handling inquiries, resolving issues, and ensuring a positive experience for all who interact with the institution.
Key Responsibilities:
- Customer Interaction: Respond to inquiries via phone, email, and in person, providing accurate and timely information about the institute’s programs, services, and policies.
- Issue Resolution: Assist in resolving customer concerns or complaints, ensuring that all issues are addressed promptly and to the satisfaction of the customer.
- Information Management: Maintain up-to-date knowledge of campus resources, events, and procedures to provide accurate guidance to students, faculty, and visitors.
- Data Entry: Accurately record and update customer interactions and transactions in the institute’s database or CRM system.
- Team Collaboration: Work closely with other departments to route inquiries to the appropriate personnel and ensure seamless communication.
- Administrative Support: Assist with general office duties, such as filing, mail distribution, and scheduling appointments as needed.
Qualifications:
- Education: High school diploma or equivalent required; an associate’s or bachelor’s degree is a plus.
- Experience: Previous experience in a customer service or administrative role, preferably in an educational setting.
- Skills: Excellent communication skills, both verbal and written; strong problem-solving abilities; proficiency with Microsoft Office and customer relationship management (CRM) software.
- Attitude: Positive, courteous, and professional demeanor with a commitment to providing outstanding customer service.
Benefits:
Florida Institute of Technology offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, tuition assistance, and opportunities for professional growth.
Work Environment:
The Customer Service Representative will work in a dynamic and collaborative environment, interacting with a diverse community of students, faculty, and staff. The role is essential in fostering a welcoming and supportive atmosphere at Florida Institute of Technology.
Application Process:
Interested candidates should submit a resume and cover letter detailing their relevant experience and qualifications.