Office Specialist / Outpatient Services
CIBH MENTAL HLTH SVC
This position will work under the Outpatient Program Supervisor to support outpatient clients and clinical staff. The ideal candidate for the Office Specialist I position in this mental health outpatient setting will demonstrate excellent customer service, strong organizational, communication, and technical skills. The position requires strong attention to detail, the ability to work independently, and manage highly confidential information with discretion and professionalism.
Responsibilities of the position include, but are not limited to, scheduling therapy appointments and maintaining backfill, facilitating on-site telehealth support; track and collating unit data for monthly reports, maintaining team meeting minutes, cursory review of the Business Intelligence reports, managing letters, faxing, DocuSign requests, and general clerical duties.
Tasks will include, but are not limited to:
Tasks will include, but are not limited to:
- Managing daily clerical requests of the Outpatient clinical team such as sending letters, faxing information, and making calls to clients for schedule adjustments.
- Review client charts as a cursory review for QA standards and to track timeliness for quarterly, annual, and six-month reviews, and other regularly occurring events involved to ensure compliance.
- Manage incoming calls, messaging, and outreach calls with a high level of professionalism and customer service.
- Taking minutes and notes; compiling data and generating reports; miscellaneous filing
- Provide on-site tele-health support; room and conference reservations
- Monitor Business Intelligence Report daily.
- Completes required annual compliance training, participate actively and constructively in program and professional development.
- Maintain unit inventory
- Coordinates internal celebrations
- Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.