Clinician I - ACT
CIBH MENTAL HLTH SVC
The Clinician I/Program Assistant is an integral staff member of ACT (Assertive Community Treatment), providing both administrative and entry-level ancillary clinical support to ensure the effective operation of a large team of providers, nurses, and clinicians. Clinician 1/The Program Assistant must be able to effectively engage with individuals who have a serious mental illness, work in a fast-paced and unpredictable work environment, be highly independent, organized, and pay close attention to detail to ensure adherence to strict service and regulatory standards. The primary goal of this position is to ensure high fidelity to ACT standards as defined by the Department of Behavioral Health and Developmental Services and the Department of Medical Assistance Services.
Typical Tasks include:
- Monitoring and coordinating the team schedule
- Actively participating and co-facilitating daily team meetings
- Reviewing program BI reports to ensure clinical updates, documentation, and ACT fidelity standards are maintained.
- Preparing monthly staffing schedule
- Receiving, screening, and routing incoming telephone calls to ensure timely response to participant needs.
- Triaging calls that may be urgent or emergent in nature.
- Serving as a liaison between staff and those supported in the program.
- Supporting staff both in the office and while in the field.
- Reviewing Electronic Medical as needed to complete the program, state required data, and statistical reports.
- Collecting medical billing information.
- Completing data entry.
- Manages the program's petty cash funds.
- Typing correspondent letters, minutes, chart notes, and reports.
- Maintaining other personnel records.
- Providing statistical trend profiles and reports to ensure high fidelity of ACT services.
- Serving as ancillary clinical backup to address emergent needs as determined by the Team Leader and within the scope of this position.
- Collects, scans, attaches, sorts, copies, and files client electronic records accordingly.
- Performs routine accounting tasks such as processing incoming checks, reviewing invoices and vouchers.
- Provides support to the team by receiving calls and responding to office Walk-ins, triaging, and coordinating communication between the team and individuals.
- Collects and distributes mail daily.
- Maintains and monitors office equipment.
- Completes an inventory and maintenance office supplies.
- Assist with scheduling appointments and meetings as needed.
- scheduling garage appointments.
- Perform other Duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.