Revenue Supervisor

-Participates in the selection and onboarding of new staff. Supervises and trains assigned customer service staff to ensure mission critical goals and deadlines are met. Provides coaching, counseling, and development opportunities for assigned staff; evaluates performance; and provides input for termination recommendations.

-Meets with and/or interviews and communicates with taxpayers pertaining to tax assessments and or tax exemptions.

-Interprets City and State Code to taxpayers and provides taxpayer and staff assistance as necessary regarding more complex technical taxation matters.

-Makes independent decisions regarding assessment of personal property, preparation of income tax returns, military exemptions, real estate tax relief, and disabled veteran exemptions based on thorough knowledge of taxation and State and local tax codes.

-Assists with development and implementation of office policies and procedures.

-Works with various agencies throughout the City to enable achievement of departmental goals & mission.

-Provides support to three (3) satellite offices in matters related to taxation.

-Prepares various reports for management.

-Monitors the operational functionality of IT assets.

-Schedules activities to complete mission critical goals to include scheduling of additional work time during critical deadline periods.

Other related duties as assigned.